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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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All good except for the follow up spam. The requirement for 50 characters is especially annoying.
Thank you for taking the time to review us and provide feedback, Warren. Your insights are incredibly valuable and greatly appreciated.
Competent and efficient, website easy to navigate, received confirmation of reservation immediately
Thank you for taking the time to leave us a review, Arthur. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Wonderful and looking forward to our stay at your beautiful casino and location.
Thank you for taking the time to leave us a review, Teresa! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
I HAD TO IN PUT INFO 4 TIMES! My Credit Card was rejected several times. I have a huge credit line and no balbance so I have no idea why it was rejected. I finally used a different card and got it done.
Thank you for your review, Patricia. We’re sorry you had difficulty with your credit card. I’ll share your experience with our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Very easy and it was directly thru your website. Late at night service.
Thank you for taking the time to leave us a review, Latricia. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick and easy to make my reservation. Thanks. (This having to use at least 50 characters on the other hand is annoying).
Thank you for your review and feedback, Linda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Easy to reserve online. It did not take long and was very efficient.
Thank you for taking the time to leave us a review, Joel. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our services and ensure that we meet the needs of our customers. We look forward to your next booking with us!
So disappointed room came with fold out couch as the 3rd bed as I got the Deluxe Queen Suit that slept 5,only to find out it was just a bare mattress when I ask for sheets they told me that it did NOT come with linen. My grandchild spilled chocolate milk in my bed and they would not give me clean sheets to change it finally they did let me get a set of linen after I stripped the bed and took the covers to the front desk, but charged me 1.75 on my card for them. But still would not give me or let me purchase sheets for the sofa bed and informed me that the rooms are cleaned every 14 days. This no lie people.
Kitty, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property. We would love to know more about your booking experience with us. Please feel free to contact our escalations team at support@reservationdesk.com if you need assistance.
Easy and very straight forward. Mindlessly effective & removes any chance of error.
Thank you for taking the time to leave us a review, Alan. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy and quick. Ideal for planning on the go. Our stay was welcomed by a very nice host at the front desk, who made us feel welcomed and quickly had us entered and gave us extra towels at my wife's request.
The hotel has been renovated since our last visit, and the halls are still being worked on. The rooms have new desks and counters and paint. The shower and bathroom are still more than adequate.
Overall, this our preferred hotel to stay at when visiting Nanaimo.
Thanks for your review, Robert. We truly appreciate your business and are grateful that you decided to book with us.
Honest. Sincere. Efgicient. Effective. I will use them again because they are worth their $17.50 fee.
Thank you for your kind words, Kenneth. We genuinely appreciate hearing from our customers, as your feedback is helpful to us. It’s always a pleasure to receive positive feedback, and we are thrilled to know that you took the time to share your thoughts with us.
It was easy reserving my room on my computer. I was unable to complete my reservation using my Iphone?
Thank you for taking the time to review us and provide feedback, Jesse. Your insights are incredibly valuable and greatly appreciated. Thanks for letting us know about your experience with your phone as it helps us improve.
Horrible, from this website to the actual hotel & room. Hidden b.s. Fees, you can't change your itinerary, you'll not be refunded if you cancelled ahead of your reservation and they want a deposit of $100?. They kicked out my elderly disabled father because they wanted that deposit halfway through the stay. I will definitely be finding out a different way of lodging from now on. Maybe an Airbnb.
Thanks for your review and feedback, Kevin. Our cancellation policies vary depending on the hotel. They set the terms and conditions for each reservation. Often, the bookings are nonrefundable to lock in a special rate. It appears you made your reservation online. Before finalizing the booking, you must agree to the cancellation policy and all taxes and fees on the checkout page. You may want to contact the hotel directly to resolve the issue you experienced at the hotel regarding their deposit. We are not directly affiliated with the hotels where we make reservations or their management. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
There was no swimming pool, no hut tub and even the television in the room did not work. Everything displayed in the advertised photos for lodging was very inaccurate.
Thank you for your review, Greg. That is unfortunate what you experienced at the hotel. We receive our information and photos from the hotels we book for directly and appreciate your feedback. We will look into this more.
I was online so there was nothing personal about the experience.
Was really great. The process was quick and easy. I will use this service every time.
Thank you for taking the time to leave us a review, Ralph! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Thank you for choosing to book with us, Dawn. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It's so nice to be able to go to a site and book the room without any issues.
Thank you for taking the time to leave us a review, Deanna. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Was easy to use. Easy to pay. Close to the airport. We'll displayed.
Thank you for taking the time to leave a review, Bernadette. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Dan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!