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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great job. I clicked the reserve now button it let me fill out a short reservation form, choose my payment method and " CLICK " i got a room. :)
Pretty good, pretty easy, and pretty reliable. I haven't stayed here yet but I hear the service is pretty decent and reliable
I needed a room for my wife and I for a procedure to be done first thing on the 26th. Quick and easy!
I accidentally booked twice and called to cancel one and it was so easy thank you!
Very easy to make reservation online. We love staying at Tru Hilton.
Thank you for taking the time to leave us a review, Elsie. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us! Enjoy your stay!
So very simple to book a room and receive your conformation in seconds. Who has time for anything else in this busy, hectic world we live in today? Kudos!
Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The website was easy to navigate! Nice to be able to go in and select what you want hassle free!
Thank you for taking the time to leave a review, Peter. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Have used their services before and satisfied, using them again.
Welcome back, Ernie! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
After I found my password it was easy. Thank you very much I appreciate this.
You're welcome! Thanks for your review, Victoria. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Quick and easy! Good navigation and responsive. I look forward to my stay.
Thank you for taking the time to leave us a review, Charles. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us! Enjoy your stay!
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Thank you for choosing to book with us, Raymond. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick & Easy. Waste of time to fill this out. More important things to do
I did not read the fine print regarding the nonrefundable booking fee, even though I cancelled the reservation less than an hour after making it.
Thanks for your review and feedback, Paul. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Fine. I really don't have anything more to say.
I am coming for surgery at the VG.
Thanks for your review, Gregory. We truly appreciate your business and are grateful that you decided to book with us.
I like staying here, it has free breakfast and internet and it's close to the stores.
Thank you for choosing to book with us, Leanah. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Upon my arrival I was told that my "Prepaid" reservation had been canceled by the Manager 2 days after I booked it. It took about 30 min for them to give me a room which had NO TOWELS. When I went to ask for towels, they asked me how many I needed,,,how about the number of towels that should be in a room. Toilet seat was broken, and I stopped requesting it to be fixed after day 2. No Apologies for anything.
The best part is the "Reservation Desk" which I was directed to from the website, the RUDE agent cannot add my member number because they are a third party. I did not ask for a third party it is where the website brought me.
Lesson of the Day: Stay Away From Candlewood Suites and IGH Hotel. No Apologies, No Accountability, equals No More of My Business. And this RESERVATION DESK site & agents are Horrible.
FYI, I routinely book 20-30 rooms for my traveling sports teams. I'm so relieved that I was traveling alone this time. IGH will NOT be in any of my future bookings
Thanks for bringing this to our attention, Jeff. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I haven't even been on my trip yet and they already ruined my trip. I asked to add another guest and they won't allow me, even if I pay a full room price for him. I also asked other options like add a sofa, mattress etc. and they denied the request. Its extremely hard to get a hold of anybody over the phone. I would give 0 stars if I could.
We apologize for your experience, Raul. Our goal is to provide our customers with the best travel booking experience possible. I will send you a private message for your information and share this with our customer service manager. If you need further assistance with your reservation, please don't hesitate to reach out to our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave a review, Cindy. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!