On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
This service have hidden charges do not use. Parking is not available and part far away. Parking is first come and it is always full. The hidden resort fee charges are not told upfront. The reservation desk gives you low price but do not talk about hidden charges and service charges and booking fee that bring the price even higher than normal rate. Terrible service. People on phone do not understand or speak English. It is not work using this terrible service. Big communication issue. Staff being friendly is not true and as a traveler you care about the room NOT the Friedly staff. The room are terrible and have bugs and not clean. DO NOT USE THIS SERVICE OR HOTEL>> terrible They tell you one price and charge you another.
They stay in contact with you to make sure you have everything you need
Thank you for taking the time to share your review with us, Michael. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
Great experience. Easy process. Looking forward to our stay
Thank you for taking the time to leave us a review, Mark! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay at the hotel!
I was able to reserve a room using the online Reservation Desk, which was very fast and easy.
Thank you for taking the time to leave us a review, Hailey. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Excellent and efficient booking in every way...whole process was seamlessly done within minutes!
Bruce, thank you for taking the time to share your feedback regarding the booking process. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It took me to 7 different screens before it let me book. I was finally able to book. I will write a separate review after the event.
Thank you for your review and sharing your experience, Jeorj. We're sorry you had some trouble with our website. I will share this feedback with our development team so you can have a better experience in the future. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
I booked online. I made 2 separate reservations and received confirmation numbers. It took me less than 5 minutes.
Thank you for taking the time to leave us a review, Peter. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Nice and easy to make a reservation.
The process of booking a room was easy and convenient. Also it was easy to navigate the website.
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy. Smooth. No glitch and a decent rate. Able to stay where my car will parked.
Thanks for your review, Ellen. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Fast and easy for my booking finished everything within about 15 minutes
Thank you for taking the time to leave us a review, Thomas! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
It's got a small charm to it that you just don't find everywhere.
Thank you for choosing to book with us, Pam. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
So easy, and very fast.
Received my reservation email right after booking.
Thank you for your review, Debi. Our goal is to provide a booking process that is quick and seamless for our customers. That’s wonderful you received your confirmation promptly. We look forward to your next booking with us!
It was very easy to book a King room that is also refundable. Also, free parking is great at this Inn!
Thank you for taking the time to leave us a review, Laura. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Completed in a timely manner and appreciated follow up email confirmation
Sue Ann
Thank you for your review, Sue Ann. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was easy to make a reservation the hotel is clean nice near some places to go to
Thank you for choosing to book with us, Bathsheba. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Super easy and helpful! Will do this again! Booking for a festival and this just saved me so much time!
Thank you for taking the time to leave us a review, Kaeoni! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
No issues with the booking
Nothing else to comment on
Thanks
You're welcome! Thanks for your review, Kristi. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The Reservation Desk was very helpful and took no time at all to make the reservations
Thank you for taking the time to leave us a review, Kristina! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Seemed easy to manage booking. Most everything is done on line now
Thank you for taking the time to leave us a review, Allen. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Thanks, process was easy and stress free! No concerns from me
You're welcome, Annette! Thank you for taking the time to leave a review. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Josh, thanks for your review. Our goal is to provide our customers with the best possible travel booking experience, and we apologize your experience was not satisfactory. Thanks for bringing your situation to our attention. We will look into this further. Please feel free to also contact our escalations team at support@reservationdesk.com if you need assistance.