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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Quick and easy selection and payment! The selection process was great. The information provided was clear and concise. The payment process was very easy.
Pleasant, friendly service always accommodating! Thank you
You're welcome! Thanks for your review, Patricia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Easy & quick. I've used this site before & I've had no issues.
Welcome back, Patricia! We truly appreciate your decision to book with us again. You are very important to us, and we look forward to providing you with exceptional service and an enjoyable experience in the future. Thank you for choosing to book with us!
It was very easy to book online. Fast & efficient.
This is the way all reservations should be handled. Extremely easy process.
Thank you for taking the time to leave us a review, Ned. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
The cost was advertised at 120 but I had to pay over 150. The website didn't explain why I was charged more.
Thank you for taking the time to review us and provide feedback, Randy. Your insights are incredibly valuable and greatly appreciated. The additional costs are taxes and fees. They are included with the rate to complete your reservation.
So far it is excellent. Don't really need to leave fifty characters.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Quick, painless experience.
Select your dates, done.Easy as that.
Thank you for taking the time to leave us a review, Mark! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
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Thank you for leaving a 5-star rating and 10/10 review! We look forward to your next booking with us!
Very easy. No problems. My reservations is a long way off and I hope I can make changes if necessary.
Thanks for your review, Lucretia. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
The booking experience was easy and fast. We are looking forward to our stay in Columbus.
Thank you for your review, Delbert. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us! Enjoy your stay!
When I did this I did not know I was not dealing with hotel. I would prefer to deal directly with the hotel.
Thank you for your review, Willard. We're sorry if there is any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency, and we book reservations for over 200,000 hotels worldwide. Our goal is to provide our customers with the best rates possible and a pleasant booking experience. We appreciate your feedback. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
It was very easy to book online. I got my reservation email immediately!
Thank you for taking the time to leave us a review, Carly. That’s wonderful you received your confirmation promptly! We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
No problems with the process. Easy to do what's needed without taking up a lot of time.
Thank you for taking the time to leave us a review, Anne. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Wasn't sure at first but wanted to book my reservation for Holiday Inn Express & Suites at Fleming Island, Florida. Kinda weird that some options did not include the continental breakfast. Anyway, from there it was a breeze setting everything up. Thank You very much.
You're welcome! Thank you for taking the time to share your feedback regarding the booking process, Michael. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to book love staying there my last visit easy access to places to go and places to eat
Thank you for choosing to book with us, Lorraine. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I was extremely pleased with the experience! Choices were clear!
Thank you for taking the time to leave us a review, Judith. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
No hassle. Quick and easy! Confirmation received instantly.
Thank you for taking the time to leave a review, Christine. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Process on the website was easy to use. Did not have any issues
Thank you for taking the time to leave us a review, Patrick. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
There is no way I'm spending 200$ a nite for a bed? So no way on he'll em I spending 500$? Do you care about people. Or just money. It shud include every event listed. And every meal including in your overpriced bed. With a door?
Thanks for your review, Joe. I will follow up with you in a private message for more information. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Was very easy to book on the website everything was organized so it made it accessible for guests
Thank you for taking the time to leave us a review, Leigha. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a review, Bradley! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!