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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The site is very easy to use and have no issues with reservations. I have not had to cancel any reservations but I'm sure it would still be easy to do if it was necessary.
Easy to navigate and make reservations. Receive prompt confirmation.
Thank you for taking the time to leave us a review, John. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Booking was easy, quick, and confirmed. No issues experienced.
Thank you for taking the time to share your feedback regarding the booking process, James. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Quick and accurate reservations for international flights and lodgings.
Thanks for your review, Yukio. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Love staying here,but afew problems no hot water for the shower,and the room phone didn't work. Had to call on our cell phones to call the main desk.someone did come to the room but was no help.i understand the the whole building runs on one water heater but still is a problem
Chris, we’re sorry to learn about the difficulties you experienced when you arrived at the hotel. While issues are best addressed directly with the hotel’s management or staff, we always welcome your feedback about your hotel visit. We hope you enjoyed booking with us.
This will be our first experience at Snowbird and so far our reservation experience has been wonderful. The website and information provided looks so exciting!
Thank you for taking the time to leave us a review, Rodger! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking. Enjoy your first visit to Snowbird!
It kicked me out when I tried to confirm my reset in the beginning and then the price went up when I got back in.
Thank you for taking the time to review us and provide feedback, Michael. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your insights are incredibly valuable and greatly appreciated.
Went very quickly and no problems. Was easy to use and choices were clear.
No confusion
Thank you for taking the time to leave us a review, Frank. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I may have not put in the 2 days I wanted the first time. On the third time I got right.
Thank you for taking the time to review us and provide feedback, Russell. Your insights are incredibly valuable and greatly appreciated.
Close to airport.very handy.
Can leave your vehicle there and taxi to airport.and back!
Very secure.
Friendly service,...rooms are clean.
Thanks for your review, Valerie. We truly appreciate your business and are grateful that you decided to book with us.
We are heading to Vegas for the first time. This looks like a good place to stay
Thank you for choosing to book with us, Jeremy. We hope you have an amazing and relaxing stay at the hotel. Enjoy your first visit to Las Vegas!
Straight forward booking app. I still prefer dealing with a real person at the hotel desk via telephone. I'm just 100% comfortable with the computer world.
Thank you for taking the time to leave us a review, Brian. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
My reservation was a bit complicated. The staff I spoke to were friendly and professional!
Thank you for taking the time to share your review with us, Scott. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
It was quick and easy, but gave me little info. On how to add my membership points. I was not able to apply them.
Thank you for your review, Gary. We understand how important it is to have your membership benefits. Since our platform is not directly involved with hotel reward programs, we recommend speaking with the hotel staff about your membership number when you check in. If you need further assistance or have additional questions about your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
So far so good it will be the first time we have stayed at this motel
Thank you for choosing to book with us, William. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
I tried to book online for hotel reservation and it's my first to booked online, I am amazed,it's easy and friendly by booking online.
Thank you for taking the time to leave us a review, Randy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
First time I ever used this site,was easy to use I think everyone would like it.
Thank you for leaving a review, Stuart! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Easy process from the start to finish. Confirmation rec'd immediately.
Thank you for taking the time to leave us a review. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
It was great to sit down and book my hotel and receive my email confirmation in a quick manner. I would definitely recommend it!
Thank you for taking the time to leave us a review, Robert! We're happy to know you had a positive experience with us. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!
Very straight forward on navigation the only hiccup was I didn't get the suit I wanted and had to settle for a smaller room
Thank you for taking the time to leave us a review, Wendy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We are sorry to learn the room you wanted wasn't available but hope you enjoy your stay.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Jimmy. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!