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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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On-line booking went smoothly. Very pleased with that …. All other services very much appreciated… excellent overall rating
Easy to navigate and get the room I needed. The site was easy to find, the options were well played out. The price was fair
Thank you for taking the time to leave a review, Ryan. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
I found the experience very easy and simple. The part that is the most difficult is replying to this request for a review of the booking experience.
Thank you for taking the time to review us and provide feedback, Nancy. Your insights are incredibly valuable and greatly appreciated.
Booking was easy, and stay was as satisfying as always. I will book this way in the future
Thank you for taking the time to leave us a review, Ana! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Making a reservation was so easy and quick. We usually stay in the area when we have a medical appointment in the area and this location is so conveniently located. Thank you!
You're welcome! Thank you for your review, Linda. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was really easy to book this online, I hit a wrong button so the security code kept popping up for me. I typed it 4 times then I checked the information on the top and realized there was added information in the zip code area. I fixed it and then the reservation worked.
Thank you for choosing to book with us, Robert. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Got the room I wanted in very few clicks and key strokes. E-mail confirmation followed immediately.
Thank you for taking the time to share your feedback regarding the booking process, Robert. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy booking system and quick to purchase through this reservations system.
Thank you for taking the time to leave us a review, Dianna. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The reservation process was quick and efficient and I will use it again
Thank you for your review, Stephanie. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Booking online was quick and easy. Looks like a great hotel.
Thank you for taking the time to leave us a review, Sayword. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
This was a good experience and rapid confirmation. Thank you.
You're welcome! Thanks for your review Susan. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
After making an online reservation through a booking agent. We arrived at the hotel to find every detail of our reservation was incorrect, date, # of guests and bed. We admittedly made the mistake of not reviewing the confirmation emailed to us. The unpleasant experience was the response of the manager. No compensation and no interest in our business.
Thank you for bringing this to our attention, Heather. We sincerely apologize for any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
We rented a room with two beds, but one of the beds was not remade from the former occupant. The girl at the front desk was very helpful in getting us new sheets during the evening hours. We commend her highly. The room itself provided all that was advertised, but extremely dirty, including cobwebs and debris along the floor, insects, dust and dirt. A wicker basket held what was supposed to be clean wash cloths, but the wicker was so full of dirt we did not use them. The lamps did not work because they were not plugged in. We had to use a personal extension cord to accomplish that. There is no way we would stay here again, even if it was free. We highly commend all personnel we encountered, but the room itself was filthy. The dirtiest motel we've ever been in.
It was great, easy to navigate, I have not stayed at the hotel yet
Thank you for taking the time to leave a review, LaTasha. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Was able to book fast and online. As a Hilton Member we choose this location to be closer to a sporting event
Thank you for choosing to book with us, Darla. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Seemed very easy to get the information regarding the rooms etc. and the booking process was easy to do.
Thank you for taking the time to leave us a review, Pamela. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Less than one minute to book. Site layout is outstanding. Easy to follow and understand.
Thank you for taking the time to leave us a review, Bobby. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I will give you a review once I spend the 2 nights there. Can't give you one at this time because I have stayed there yet this time. Stayed there last year and it was nice. Because I have stayed there before.
Thanks for your review and feedback, Terry. We would love to know more about your booking experience with us. Your feedback regarding the reservation process is extremely valuable as it helps us continually improve. If you need further assistance with your reservation or have any questions, please contact our escalations team at support@reservationdesk.com. We’re here to help!
Easy to reserve, plenty pictures and information, easy to understand.
Thank you for taking the time to leave us a review, Kenny. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
All the information I needed was there and made it easy to book what I needed.
Thank you for your review, Grace. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, John. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!