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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was great! It was a simple process and it took very little of my time. I already recommended it someone else.
Good experience and easy to book online and received confirmation email within minutes
Thank you for taking the time to leave us a review, Debbie. We are happy to know you had a positive experience with our online booking system. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The website did not work for making a reservation to the room, but when done on the phone, it worked fine
Thank you for your review and for bringing this to our attention, Andrew. We sincerely apologize for the difficulties you experienced with our website and understand how frustrating this must have been. Your feedback is invaluable, and I will make sure to share it with our development team to ensure we improve the user experience.
--Rachael, Review Manager
So far the rates were better than any others and easy to book… The only question I have is what exactly kind of room do I have other than the king bed, for example, tub or Walk-in shower. But I guess for the price I don't care that much but it is listed as handicap accessible so I would assume no tub. Now just to see when I show up if everything is going to be OK I do like paying ahead. I think then you know you're guaranteed a room.
Thank you for leaving a review, John! We love our first-time customers and truly appreciate your feedback. If you need further assistance with your reservation or have additional questions about the room, please contact our escalations team at support@reservationdesk.com. We’re here to help!
It was very good. I just had to decide what kind of room we wanted.
Thank you for taking the time to leave us a review, Judy! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Because it was convenient to do so.the site was very easy to use.
Thank you for taking the time to leave us a review, Daniel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Good job not hard for a senior citizen hotel was in a great location for all transportation
Thank you for taking the time to leave us a review, Demetrious! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy to access and navigate, all the information is right there so calling the hotel line is not necessary. Received confirmation email within minutes.
Thank you for taking the time to leave us a review, Brianna. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. That’s wonderful you received your confirmation promptly! Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
No happy getting a fee. That is the whole point going directly to you
Thank you for your review and feedback, Suzanne. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible.
Online booking fast, easy and the best way to go. Phone bookings are too slow.
Thank you for taking the time to leave us a review, James. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Quick and easy. Did everything online and received conformation within minutes.
No problems at all.
Thank you for your review, Robert. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It worked as needed. What else is there to say? I booked a hotel room that was unavailable by contacting the hotel directly.
Thank you for taking the time to share your feedback regarding the booking process, Allen. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Easy to use and well set up. Experience was very good. Not confusing nor did the system timeout which happens with other similar booking systems.
Thank you for taking the time to leave us a review, Curt. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The follow up of receiving the reservation was instant.
The cost and breakdown were clear.
Thank you for taking the time to leave us a review, Mychell. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Some rooms had pictures others did not, want to see all.
Service fee is a rip off.
Thank you for your review and feedback, Thomas. We sincerely apologize if any information or photos provided did not meet your expectations. As an online travel agency, we rely on the hotels we partner with to supply accurate descriptions and images of their properties. We appreciate you bringing this to our attention, and we will do our best to improve our service. Our service fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible.
Fast, efficient. Nothing else to say. Need 50 characters to complete this survey
Thank you for taking the time to share your feedback regarding the booking process, Laura. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
It was fast and easy. I had no problem following the instructions.
Thank you for your review, Mary. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
It was a nice experience. It was helpful and answered all my questions with little wait and was easy to deal with and I liked it very much.
Thank you for taking the time to leave us a review, Mary! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very good fast booking my third trip to the islands next year the big island
Thank you for choosing to book with us, John. We hope you have an amazing and relaxing stay at the hotel. Enjoy staying in Hawaii!
Pretty Easy to book, no issues at all. Sent confirmation email saying reservation was accepted!
Thank you for taking the time to leave a review, Rebecca. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review, Lorenzo! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Also, thanks for recommending us!