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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy peazy.
Picked hotel, dates and room type then proceeded to check out… no crazy ads or pop ups.
Confirmation email was in inbox so promptly!
All I did was look up what days I wanted where I wanted to stay and less than 10 minutes later I was booked and ready to go no hassles whatsoever.
Thank you for taking the time to leave a review, Richard. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
$17.99 for a human service fee? That should have been on the price on the first page, not on the last page when your ready to book. That would make the base price over $100 and price you out.
Thank you for your review and feedback, Sam. We understand your concern about the nonrefundable service fee. This fee allows us to provide 24/7 customer support to assist you with any issues or questions regarding your reservation. Our team is always available to help ensure your booking experience is as smooth as possible. The information regarding the service fee is found in the cancellation policy.
Making the reservation was simple, straight forward. I'll use it again.
Thank you for taking the time to leave us a review, Richard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Easy to use. All you have to do iss see give your credit card number!
Thank you for taking the time to leave a review, Mark. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
Easy and efficient. It just got annoying with 50 character minimum!
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
No issues booking at all. It was easy to use and rooms look amazing.
Thank you for taking the time to leave us a review, Karen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations! Enjoy your stay!
Super easy room looks nice! We are excited to see it and stay the night
Thank you for choosing to book with us, Erik. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
It was very easy to book a room here. I don't know what else to say. It was done on line.
Thank you for taking the time to leave us a review, Deborah. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Easy on-line experience
The rest of this is to fulfill the minimum 50 characters requirement.
Thank you for taking the time to leave us a review, Paul. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
So easy. Second stay was easy to make the reservation can't really describe my experience because we have not been in our room yet
Thank you for choosing to book with us, Donald. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
The experience was very easy to navigate. I would definitely recommend to a friend.
Thank you for taking the time to leave us a review, William. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us! Also, thanks for recommending us!
Was easy to follow and pretty fast. No waiting on hold. Thank you
You're welcome! Thank you for taking the time to leave us a review, Lynda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Paying to make a reservation now s ridiculous, very unsettling for someone whose been going to Bavarian Inn for over 25 years
Thank you for taking the time to review us and provide feedback, Tammy. Your insights are incredibly valuable and greatly appreciated.
It easy to use pick what you want, what you need that's it and book
Thank you for taking the time to leave a review, Robert. We're delighted to know you found our website easy to use. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
All the information you need to book is right there for you, very easy to navigate
Thank you for taking the time to leave us a review, Linda. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Besides the outrageous nightly rate due to parents weekend it was a positive online reservation experience. Location is perfect especially that weekend 🥰
Thank you for taking the time to leave us a review, Melissa. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
It was great if i could just get the other confirmation number i will be happy
Thanks for your review, William. We would be happy to send you a confirmation for your reservation. I will follow up with you in a private message for more information. If you have questions or need assistance with your reservation, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager
All my information that I needed was provided. Thanks staff. Always so welcoming and helpful.
Thank you for taking the time to share your review with us, Lynne. We always strive to consistently deliver outstanding service and support to all our customers. Thank you for choosing to book with us.
Booked online. Very easy. I usually don't do online booking.
Thank you for taking the time to leave us a review, Nancy. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Terrlynn. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!