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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Had a good experience, not bad for the room rates. Thank you.
You're welcome! Thank you for taking the time to leave us a review, Bobbie. We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to follow instructions would recommend using this site again
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking! Also, thanks for recommending us!
It was easy! I found what I was looking for a room close to the airport.
Thank you for taking the time to leave a review, Clara. We truly appreciate your feedback and are thrilled to know you had a positive experience with us. At Reservation Desk, we strive to ensure that every customer enjoys a booking process that is effortless and hassle-free. We look forward to your next booking with us!
Fast & efficient, no problems encountered,clear & easy to use the website
Thank you for taking the time to leave us a review, Carol. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
It's so easy. I like that it's guaranteed and is already paid. No worries when checking out
Thank you for taking the time to leave us a review, Kathy. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Good - I would rather deal with a human as I am a senior and very difficult to deal with computers
Thanks for your review, Susan. We have live agents available 24/7 to book reservations or support you with anything you may need. Please don’t hesitate to contact us at 866-994-6963. We are always here to help!
It was great customer service easy to work with
Always there when you needed
Thanks
Thank you for taking the time to share your review with us, Jason. We always strive to consistently deliver outstanding service and support to all our customers, and it's always rewarding to know when our efforts have positively impacted someone's experience. Thank you for choosing to book with us.
It was fast and easy to make the exact reservation that I needed and wanted.
Thank you for your feedback, Beverly. We strive to make our booking process fast and effortless for our customers. We eagerly anticipate your next booking with us!
Very easy to book my reservation online with no problems at all.
Thank you for taking the time to leave us a review, David. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
The online reservation process was very easy and user friendly.
Thank you for taking the time to leave us a review, Greg. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Quick and easy. Hope this goes well. Always nervous about doing this stuff online.
Thanks for your review, Misty. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
I had a previous reservation at another hotel, but the reviews were so terrible, I wasn't feeling safe. I decided to cancel and change to this hotel. The link on the website for the conference I'm attending didn't work, so I went directly to the hotel website and booked through Sitejabber. It was fast and easy.
Thank you! I'm looking forward to being there.
Thank you for choosing to book with us, Steven. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy-to-use saving me time and frustration. Thanks
You're welcome! Thank you for taking the time to leave us a review, Tom. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Thanks. Looking forward to visiting for State Bowling.
Appreciate it.
Thank you for choosing to book with us, Ray. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Weather caused sudden changes and these guys were great!
Thank you for taking the time to leave us a review, Maureen! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Easy to connect Got immediate feeds Site was easy to navigate
Thank you for taking the time to leave a review, Jane. We're delighted to know you found our website easy to navigate and user-friendly. Your feedback is incredibly valuable to us, as we are always improving and developing our customer experience.
This software was easy to use. No problems figuring things out. Received my confirmation number, all is well.
Thank you for taking the time to leave us a review, Simon. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Easy reserving room on website. Rooms were available for dates selected
Thank you for taking the time to leave us a review, Thomas. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Super easy and straight forward! Booked my room in 3 minutes
Thank you for taking the time to leave us a review, Jennifer. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to leave us a review. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!