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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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There was no direct phone number to call the hotel to ask if all rooms were dog friendly… I called the only associated number with the property(reservation desk)
I could have saved myself a lot more if I just booked through Expedia like I had planned. Paid more money and should have just showed up to the property with my dog.Waste of time unless you are incompetent and don't know how to reserve online
Very fast and can understand what you are doing.Thank you for making the process easy
You're welcome! Thanks for your review, Barbara. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Finding the room needed for my business trip was quick and easy.
Thank you for choosing to book with us, Michael. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Quick and easy,no hassle and I didn't have to talk to a person on the phone
Thank you for your review, Gary. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
I called the hotel to make sure that my reservation was real. They said had been reserved. Wish I had known that you were a third party company and were going to take a nice little profit off of me and that I could not cancel although in the section of order form, cancellation was not mentioned as it was in the listing above it. I will be more cautious next time.
Thank you for your review, Marianne. We sincerely apologize for any confusion between the hotel and our booking service. Our platform, Reservation Desk, is an online travel agency that offers listings for over 200,000 hotels worldwide. Thank you for booking with us. If you need further assistance with your reservation, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
On line reserve was very simple and to the point. I did not have to enter 3 times to reserve.
Thank you for taking the time to leave us a review, Mark. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Reservation process was seamless and very easy to book and receive confirmation.
Thank you for taking the time to leave us a review, James. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
Very easy, and understanding, comfortable and easy access and well said
Thank you for taking the time to leave us a review, Lashanda. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
I received itinerary # *******9518
Taking this to also be our confirmation number.
Did I make 50?
Thank you for choosing to book with us, Thomas. We hope you have an amazing and relaxing stay at the hotel. Enjoy every moment of your visit!
Always fast friendly service and I like the fact they use debit for my stay
Thanks for your review, Keith. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Very easy and quick to do. Recommend for other guests and people looking to book.
Thank you for taking the time to share your feedback regarding the booking process, Sierra. Your review is incredibly valuable to us, and we appreciate your insights. Thank you for recommending us! We look forward to your next booking!
I have never made a reservation for a hotel before. My first time was quick & easy. Thank you!
Thank you for leaving a review, Laurie! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!
Easy convenient every thing clean. Staff does excellent job at attendant in a accomdating all needs.
Thanks for your review, Max. We truly appreciate your business and are grateful that you decided to book with us
Very easy to do- easy to follow! Twenty four more characters.
Thank you for taking the time to review us and provide feedback, Tina. Your insights are incredibly valuable and greatly appreciated.
Availability was clear, and easy to understand. The confirmation process was simple.
Thank you for taking the time to leave us a review, Bernard. We're pleased to know you found the booking process to be smooth and straightforward. Your feedback is incredibly valuable to us as we strive to provide the best possible service. We look forward to assisting you again in the future!
M not to savy with technology but booking a room at the golden nugget was very simple using my I phone
Thanks for your review, Jesse. We truly appreciate your business and are grateful that you decided to book with us. Enjoy your stay!
Great follow-up. Credit card # in automatic submission must have changed. Agent called promptly and reserved over the telephone
Thank you for taking the time to review us and provide feedback, Nicholas. Your insights are incredibly valuable and greatly appreciated.
Good price for us. Canadian dollars easy to use I did a little shopping around and this was the best
Thank you for taking the time to leave a review, John. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
Simple and fast. Very user friendly. Reasonable prices nice rooms.
Thank you for taking the time to leave us a review, Sheridan. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
I love the service and the professionalism. I will continue to use to this sight.
Thank you for taking the time to leave us a review, Jonathan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and feedback, Pamela. We sincerely apologize for any difficulties you encountered with your reservation. Thank you for sharing your experience as it helps us continually make improvements to our process. I will share your insights with the appropriate teams. If you need further assistance with your reservation or have additional questions, please don’t hesitate to contact our escalations team at support@reservationdesk.com. We’re here to help!
--Rachael, Review Manager