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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was my first time— didn't take much time. Good experience
The only criticism is it doesn't recognize the previous visits
Thank you for taking the time to review us and provide feedback, Robert. Your insights are incredibly valuable and greatly appreciated.
Easy and rapid; however, I had to select several room possibilities first to find something that was not already sold out.
Thank you for taking the time to share your feedback regarding the booking process, Linda. Your review is incredibly valuable to us, and we appreciate your insights. Thanks for choosing to book through our platform!
Fast and easy cause it was fast and i had no problems doing it.
Thank you for your review, Kimberly. Our goal is to provide a booking process that is quick and seamless for our customers. We look forward to your next booking with us!
Very easy process to book. Only took a few minutes & gave all the info I needed. Was able to book the room with a free cancellation, in case our plans had to change.
Thank you for taking the time to leave us a review, Stan! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Quick and easy. The process was short and the site was easily navigated.
Thank you for taking the time to leave us a review, Rachel. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
No problems with booking. It was fast and easy. Overall great experience
Thank you for taking the time to leave us a review, Geileen. You deserve to have the best booking experience possible with us! We truly appreciate your feedback and want to ensure that every aspect of your booking process is always smooth, enjoyable, and meets your expectations.
I get an e-mail that our reservations has been canceled just 3 days before we are to go on our trip. Made the reservation over a month in advance. E-mail stated no reason, called customer service, they were no help. Called their Corporate number after being on the phone with someone, they dropped the call and never called back. Very poor Customer Service to their Rewards Program Customer. Now with only 3 days left, I have to find another hotel at probably a higher rate due to time remaining.
Thank you for bringing this to our attention, Robert. We sincerely apologize for any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Was able yo book in 5 minutes. I love online bookings everytime.
Thank you for taking the time to leave us a review, Barbara. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Free breakfast in morning was COLD. Coffee was cold and had to heat up in microwave everything.
The room was always cold.
Booking a room was extremely, room descriptions thorough, just took a couple of minutes to complete. Reservation conformation came immediately.
Thank you for taking the time to leave us a review, Annette. We are happy to know you had a positive experience with our online booking system. That’s wonderful you received your confirmation promptly. Our goal is to make sure our customers have their hotel confirmations in a quick and timely manner. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
Awful, horrible, disgusting, no service, undernming, on and on.worst service ever and I'll be spreading the word.
Laura-Lee, we’re sorry to learn about the difficulties you experienced when you arrived at the hotel. Our platform is Reservation Desk, and we are an online travel agency that books reservations for over 200,000 hotels worldwide. We are pleased you decided to book with us and would love to know more about your booking experience. If you need further assistance, please feel free to contact our escalations team at support@reservationdesk.com. We’re here to help and will do our best to assist you.
Extremely friendly and helpful lady at front desk at the Galvez. She was very welcoming
Thanks for your review, Shelley. We truly appreciate your business and are grateful that you decided to book with us.
I would give no stars if the website would allow me. I booked a hotel in Canada and this looked like their reservation site. Turns out it is a third party. The website quoted the rate in Canadian $. When the reservation was completed the charge was in US$ and it was charged to my card costing an extra $60 for 1 night. To cancel they retain a 30% fee until 2 days before or 100% cancellation after that. I have sent many emails to get the correction made and now they won't even send a reply. I have phoned them 3 times with no satisfaction. I have talked to my credit card company but they won't do anything unless I file a grievance which costs me more money for postage, time, etc. I talked directly to the hotel manager who was cordial and phoned to try get it straightened out. He said what I was charged was more than any of their rooms cost but really couldn't do anything because this is a third party reservation but makes it seem like the direct hotel reservation desk. This hotel is in Canada, I'm in Canada, prices were quoted in Canadian $ and they switch to US $ and won't acknowledge a mistake or correct it
Thank you for bringing this to our attention, Dot. We sincerely apologize for any inconvenience this caused you. To assist you further, I will send you a private message requesting additional details about your situation. Once I receive your information, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
Easy to use, no problem great price every was there I needed.
Thank you for taking the time to leave a review, Joseph. We are committed to ensuring that our customers receive the most competitive rates available. Thanks for booking with us!
It was very easy and took no time at all. I always appreciate convenience and this was extremely.
Thank you for taking the time to leave us a review, Gail! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
The entire process was incredibly easy. Took less than 5 minutes from start to finish.
Best feature was ease of navigation to get the room booked
Thank you for taking the time to leave us a review, Steven. We're pleased to know you had a positive experience while using our website. It's always our goal to provide an enjoyable and efficient experience for our users. Your feedback is greatly appreciated as it helps us continue to improve and serve you better. We look forward to your next booking with us!
Reservationdesk told me that I was speaking with the actual hotel which was not true. I found out when they sent me the confirmation email that said Reservationdesk.com. They told my price included All Inclusive and it didn't I now have to pay an additional $432. I found out when I called the actual hotel which is Emporio Cancun. Emporio also told me that Reservationdesk book my room thru Expedia.com which I could have did myself or not because a I specifically want All Inclusive.
Thank you for bringing this to our attention, Naima. We sincerely apologize for any inconvenience this caused you. To assist you further, I will share your feedback with our escalations team to investigate this matter thoroughly. If you need assistance with your reservation, please don’t hesitate to contact us at support@reservationdesk.com. We're here to help!
--Rachael, Review Manager
This was so easy to book. The pricing was comparable and received a confirmation quickly. Thank you
You're welcome! Thank you for taking the time to leave us a review, Suzanne! We're happy to know you had a positive experience with us. Your feedback is always important, and we love that you chose to book with us. We look forward to your next booking and hope to continue exceeding your expectations!
Very easy and pleasant experience. Will book online in the future
Thank you for taking the time to leave us a review, Brian. We are happy to know you had a positive experience with our online booking system. Your feedback is greatly appreciated as it helps us continue to improve our platform. We look forward to your next booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for leaving a review, Bill! We love our first-time customers and truly appreciate your feedback. It's great to know that your experience with us was positive, and we look forward to your next booking!