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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Fast and easy was very satisfied with the whole experience
I am appalled at not being able to cancel the reservation under any circumstances and that if I did, there would be no recourse under any circumstances. Have never heard of this ever before, and will look into it further with my credit card provider,
Good price……………………………………………………………………………………………………….!
Easy reservation. Convenient. Informative. Fast. Completed in la few minutes.
I will appreciate more details about the room. I will have appreciate more details about the extra fees.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
No problems, very easy and simple. Just needed one night
Easy reservations. Nice to only have to pay a deposit up front.
Pop ups from other booking sites overrode several attempts to get my booking done, should be some way to block those after a customer has made their decision.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Site is easy to use. Surprised you don't have any options for retired military or senior discounts.
Thank you for your review of the booking process.
Difficult to understand accent of your agent. Finally spoke with another person who was helpful.
Thank you for your review of the booking process.
Algo lenta la reservación, quizá porque la hice desde México
Quick and easy they one thing I didn't care for was the listing of the multiple price options for a room ie the standard rates and pay now and the standard rates and member rates when there wasn't much difference between all of them
Thank you for your review of the booking process.
Was able to get the nights of stay at a reasonable rate... thank you so much ISAAC
Thank you for your review.
Descriptions for different options could be clearer.
Thank you for your review of the booking process.
It is a bit confusing selecting bed/room type without more description.
Since when are taxes and fees 50%. Ridiculous. I went ahead with this reservation because I need the room.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for bringing this to our attention. We receive our rates from the hotel directly and do not have the ability to modify or change these rates. This is very concerning to us that the hotel supplied you a rate different from the one that they provided us. If the hotel is willing to honor the rate, then we would be more than happy to refund you the difference. In this case, we have contacted the hotel directly and they did not agree to honor the rate on the receipt. Because the hotel has already charged us for this reservation, we are unable to process a refund without their authorization.