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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The site was user friendly and very easy to complete the reservation process.
Easy to book, unfortunately I was not able to add my kids to the reservations and I have to call the resort anyways. They also charge you 14.99 to make the reservation which you could just call the hotel and make it yourself for free are $#*! it online directly through their website. Unfortunately this was the first link that popped up on my Google search and I got tricked.
Rescheduling my trip to Kingsburg has been easy to do through your website. Yet another reason I will always choose Motel 6 when I visit Kingsburg.
Very easy to navigate! The whole process took only 5 minutes!
Easy navigation on the site was easy to use and navigate to the closest hotel for my traveling Thank you
Taxes and fees amount to more than half the room rate. That's crazy. I see no breakdown of extra costs above stated room rate.
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Very user friendly, thanks for that! Easy site to navigate ‼
Quick Reservation. Dates needed were open. Price was a little expensive for a weekend getaway.
Great however unclear check in and check out time.
Great location and clean rooms. Staff is courteous and friendly. Very professional! Great free breakfast. Excellent pricing.
Always a pleasant experience! Customer service is A+.
Fast and easy to a booked room! Half way to my destination and convenient to the highway
Easy Peasy! Everything is organized and was very easy to book online! Will use it again!
I had no problems with Reservation Desk's on line reservation system.
Thank you for your review of the booking process.
Quick and easy but I don't know why the hotel is using this service anymore than my understanding of being billed a service fee for it
Have stayed before... that's why i have booked again and site is easy to do so
It was great and easy using the Reservation desk. I will continue to use for other trips.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.