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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to complete and clear directions. Explained well.
Very easy and good rate. Easy to find on the internet.
Seems making reservations is easy. I will want to post after I get there to see if it is really this easy! Thank you making it understandable!.
Not a dificult process so far. Let's see what happens the day of the trip. So I won't make any assessment the outcome yet. Stay put until May 21st, 2022.
Easy site to use. Follow up was excellent and easy to confirm.
Easy to navigate and understand, pleasantly surprised
Very easy to use. Have stayed at Crown Point Resort before and prefer working directly with the Resort itself
Nice vert pleased you get to this week with the best
Great service and I hope the Hotel experience is as pleasant as the booking experience
It's expensive. I wish it would give you some deals. I do love being on the beach.
If a booking is for more then one day and you require to cancel one but not all nights you cannot do that. You must cancel the entire booking " Our system will not allow us to cancel specific nights"
Even if the hotel that you have requested is completely sold out. The hotel can also not change this booking or hold the day you would like to keep. Utter bull$#*! that in 2022 we cannot cancel specific days and they can steal money that someone requests to change prior to the cancellation deadline. Also is does not say anywhere in the cancelation police about this inability to change the reservation. It also requires me to select a star to rate my experience. It is a Zero star review.
Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Repeat guest I absolutely love this hotel i always pick here first
Stayed there last year and returning this year, everything was great and hope it is again
It was quick and efficient which was surprising to me
Since I have had difficulties in the past with online bookings.
Booking was easy. I did want to find out if shuttle service was available Friday night. I know at one time some of the hotels had to discontinue it for a while.
Also, if room service was complimentary. My husband is a coffee drinker but may only want a cup.
This is a third party host and you are better off going to Choice then to use this site. They were not accommodating in helping me to put through my tax exemption status. The supervisor did not know how to do it so he said that it was not possible and he was rude about it. He then told me I should call the actually site and get them to take the taxes off. When I explained that I already spoke with them and they referred me back to this site as it was third party and they could not do it; the supervisor said well it not possible". I cancelled the reservation and rebooked through choice.com website. The price was about and I was able to get the taxes exempt done.
Thanks for bringing this to our attention, Damia K. I will share this feedback with our team so we can look into this. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com
The system is a bit slow and there is no where to put in for non profit, tax exempt info.
Stay away. Worthless service. Our reservation, thru them, was canceled. They were clueless. I found us another hotel. But still. Thanks, yall. If you want something reliable, stay away.
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Booked a room with ease. Site easy to use. Was taken there by hotel site.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.