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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very user friendly, easy to find, and good information provided. Priced reasonably
Very good so far, it was easy, but this review stuff is a pain
Good experience so far other than the fact they keep sending me emails.
Tried the phone booking number but hopeless. Only 1 guest not 2. Keep changing but no dice.
Easy to understand and filling out the reservation form.
I entered date for the reservation. Seemed simple enough
I supposedly had a reservation for 2 rooms at FairBridge Inn in Baton Rouge La April 30. I get the the people said they was sold out. Now I'm looking for a another rooms have my AAU kids with. Immediately contact them told I would have my refund on 24 to 48 business hours. It's 5 business days later and still. Getting the tuna round straight up $#*!ing scam. Do not book with these areas.
I am sorry to read what happened when you arrived at the hotel. Thank you for bringing the situation to our attention. When mistakes happen as a result of technology, human or consumer error, we will do our best to provide a favorable resolution. Please reach out to customer support at support@reservationcounter.com or support@reservationdesk.com and one of our customer support agents will email you directly.
Very easy to see and make plans and to reserve room. Thank you very much!
Easy to get a room on the days I need to be in your town. After coming in from Charleston with my new Bishop.
I thought I was logged into the hotel website. When I looked at my credit card charges, I see a 14.50 charge for booking. I have never paid such a fee and I have used several booking sites. This is a tricky site and you are very slick.
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I was delighted that it was easy to book the room. How much more do I need to say to get fifty letters?
The system was extremely easy to use. I've recommended it to family members.
Your site is very easy to navigate. Thanks for making it so easy.
Like staying there, good breakfast, clean rooms, fresh towels
There was no disclosure of the $14.99 booking fee at the time the reservation was made and, therefore, the total cost of the room was not disclosed in advance of the 14.99 fee being charged to my credit card. It's my understanding that the total cost of the room has to be disclosed in advance.
Thank you for your review and sharing your experience. Like many booking agencies, we charge a service fee to be able to provide 24/7 customer support. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Reservation Desk refused to modify a reservation that I had made less than 24 hours ago. Customer service and their supervisors (Chris) are mindless minions that can only read from a script. This service should be avoided. They will no doubt go out of business.
Thank you for bringing this to our attention. We receive our rates from the hotel directly and do not have the ability to modify or change these rates. This is very concerning to us that the hotel supplied you a rate different from the one that they provided us. If the hotel is willing to honor the rate, then we would be more than happy to refund you the difference. In this case, we have contacted the hotel directly and they did not agree to honor the rate on the receipt. Because the hotel has already charged us for this reservation, we are unable to process a refund without their authorization.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.