Reservation DeskReviews 7,397

It had easy access and instructions were easy to follow. Very good

Your call center charged me 14.99 took 10 min of my time and I could have done my reservation in 1min and not be charged the "reservation fee" what a rip off. There was no indication of a fee by the representative. I want to cancel and rebook for less money but I get charged a cancelation fee. What a rip off. I want a refund.

I thought I was booking directly with Comfort Inn. It was not clear that this was a third party booking agent. The term "Reservation Desk" implied that it was the Comfort Inn reservation desk, not a third party.

Easy to book on-line and quick response regarding booking confirmation.

Clear and easy booking process, and cheaper than other online sites

Good so far. Thanks for your help and thanks
Answer has been made

Great service and quick! Nice people to deal with!

Fine easy to use. I am sick of these feedback forms. I responded that reservation was confirmed.Stop filling up my mailbox!

First and only time I will use this site. Hidden fees were killer. Way to much money for so little service.

I thought I was working with LaQuinta and did not realize there was a $15 processing fee until too. And hopefully reasonable price.

ReservationDesk.com's incompetent booking agent booked us into the wrong hotel. Instead of Red Lion Inn and Suites in Dayton, Ohio, they booked us into a run-down motel where the clerk was protected by bullet-proof glass. Drug addicts were hanging out front. It is called Air View Inn and it is not fit for human occupation. We are having trouble recouping our funds because ReservationDesk.com staff are giving us the run-around. We are not letting them get away with their crime and will pursue it to the highest level. They also ripped us off for a $15.00 booking fee, which we were unaware of and was not told to us!

Quick, no hassles, made it easy to book. Confirmation quickly.

Easy to do, and registration page operated as expected.

I made a reservation (by mistake) by calling this company. I thought that I was talking to the actual hotel front desk. I was driving and trying to call a hotel while driving. Our travel plans then changed. We actually stopped at the hotel to cancel the reservation. We were told at the hotel that we could not cancel it. I immediately used by cell phone to cancel the reservation. Then a day later, I get billed for the full amount and am told that I cannot get a refund. Do NOT use this service. They scam you into believing that you are talking to a representative of the hotel. When I called them to get my money back, the so called, "Supervisor," hung up on me and would not let me speak to her supervisor. What was she afraid of? Very unprofessional conduct. I would never hand up on one of my customers. She read some script over the phone to me and then hung up on me. DO NOT USE this scamming outfit. You have been warned!

Quick and easy. Had the best deal and I can pay when I arrive at the hotel

So far so Good! Quick easy response to my search for hotel room accommodations. Making arrangements online was a snap and receipt of confirmation itinerary information was received without delay. The use of their online reservation & website to service my request made my internet visit a customer satisfied experience. Can't wait to check in!

Called to book our stay in Canton Mississippi for a family reunion and 5 night stay.
Spoke with a gentleman and told him our dates and he repeated them back to us several times, said he would need our card number to charge room I explained that when we got to Mississippi our nephew was paying for room. He said usually they take the whole payment but he would check if there was something they could do. When he came back he said could I pay one night he could have the room held, so I did.
Went to print reservation out before I could open it asked for a review I gave all 10's.
My husband just happened to see it on table and look at and he said he booked us for Canton, Michigan! I immediately called back and of course got another agent named Jennifer she said I would have to cancel everything and she waved fee for cancellation not only did he put us in another state he booked our room for over 30 day stay but when I started to complain about now am I going to get same rate he quoted and we agreed upon she said she had no control over that so the I asked if she would find out the rate and price for the right state and right amount of days she said oh it is going to cost you a few hundred more. I decided to call hotel for myself and spoke with a young man who said you are not the only one this has happened to!
I asked if he could please tell me there rate and how much for the stay because the woman said it would be hundreds more! That was a lie! It was very reasonable price also he gave us a discount as well for our terrible experience. I will definitely be notifying Windham about this.

Straightforward enough was easy to do and the app worked well

So far so good. Making the reservation was fast and easy and the confirmation came through immediately.