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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy and very efficient. Making a reservation was simple and everything explained clearly.
Thanks for your information and the ease of following your site.
Love the ease with which I was able to find the appropriate accommodations and book the reservation.
Fast and easy. I would recommend this reservation process to anyone
Genealogist. Looking forward to the history of the town and Washing ton County
I had to go through a bunch of emails to even find out which reservation you were talking about. No reference to it here. And since you have already sent me the confirmation, you should know that, and not have to babysit yourselves to see if you actually did what you were supposed to do.
No issued. Procedure was easy. Really nothing more to say about it
Amazingly, my friend and I separately selected The Palms as the place we wanted to stay. She's a return visitor to IOP (50+ years) and this will be the first time for my husband and me.
Software worked well. The reservation was for a high-demand hotel.
Thank you for your review of the booking process.
Easy To reserve. Great price and so much cheaper than most hotels
Great Booking Service! Will use again! Convenient and easy to use.
Great.
My wife and I are flying to Denver the morning of May 26th and will need an airport shuttle and would like to leave our little 2006 Honda Accord there at the hotel until returning Sunday May 29th. Dde
Great place and easy to complete. Ease and relaxed
It was very easy to use this feature to book a room.
So far so good it's my first time using you will be happy to review afterwards
Thank you for your review of the booking process.
The hotel I was booking for has 100% refund policy if cancelled within 24 hours. I just spoke with their General Manager and confirmed this policy. Reservation Desk charged me up front for the booking and is refusing a refund saying the Hotel's policy is this was a non-refundable booking. This is a complete lie.
Marcella, Sorry for the confusion. We are required to follow the terms and conditions as well as the cancellation policies that the hotels’ establish in the booking system. These policies are highlighted before customers complete their booking online or shared by our agents with customers booking on the phone. These policies may differ from those on reservations booked directly at the property. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.