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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I usually go through someone else but decided to go through this instead.
Easy for booking will follow up once we have stayed in hotel
Easy all went well, the process was easy just go to the website click give me information come from a credit card and Lala
Thank you for your review of the booking process.
Easy booking. Web site is well organized. Kudos to the designer.
Making the reservation was easy and the staff was more than helpful.
Easy. Need shower access not tub due to medical post op.
Thank you for your review of the booking process.
The website was easy to find and it only took me 10 minutes to reserve
Thank you for your review of the booking process.
Great experience. In registration for a night in Scottish Inn.
Very quick and painless to get the room reserved. I found the site very easy to navigate and find the right place and room to stay for the night.
Very quick and painless to get the room reserved.
I love staying here. It is extremely nice and close to all attractions. You can walk to stores and shop. This is the best location and the hotel is super clean!
I did not have a good experience. I was not trying to use your service this was a mistake on my part. I am sure you might be ok for other people but not for me.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
I am still trying to make reservation
Quick and easy to use. I don't have a lot pf additional comments to get to the required 50 characters.
Easy to make the reservation. The information was clearly spelled out for us!
Thank you for your review of the booking process.
Easy to use and helpful. Easy to navigate. Suggest options when necessary.
Efficient. This is all I have time to write. Now I am not too happy with what you expect in a review.
Terry B, sorry for the experience you had. I will share this feedback with our team. If you’d like more help with your reservation, please contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.