Reservation DeskReviews 7,397

Does not give much information on the room. Hopping it has two beds

So far, so good…I'll let you know more AFTER I arrive at the hotel & have no problems…
Initially, setting up the reservation was really easy. The site is simple, easy to understand, but…I have not arrived at my destination yet. THAT will tell me whether or not this site is truly reliable and there is no "fine print" that may be hidden in online reservations.

On 05/09/2022, The service rep for reservationdesk.com booked a room for me at the Candlewood Suites in Mt. Pleasant, TX, not Mt. Pleasant, SC, where I needed to be. After I checked with the correct hotel almost immediately (something didn't sound right on the call even though the service rep kept assuring me all was in order) and found no reservation, I cancelled my reservation through reservation desk.com immediately. No wiggle room on the $14.99 service charge, even though they did absolutely nothing for me. I was charged for the "pleasure" of having them screw up my hotel reservation, and causing me extra effort. I did not use them further for my trip plans, nor will I use them again. I am just glad I checked the reservation status at my intended hotel immediately after my call. Otherwise, I would have been standing at the check in desk in Mt. Pleasant, SC with no reservation, and the Candlewood Suites in Mt. Pleasant, TX would have been charging my credit card for at least one night's stay. Be wary of this site/service.

Easy reservation process and good rates available.

Everybody else said the hotel was full on the requested days. But Reservation Desk found just what I was looking for!

Fast service and easy. User friendly service. I will recommend family and friends.

I was trying to book a reservation with Lady Luck/Isle of Capri. I incorrectly booked with Lulu, MS on the ReservationDesk site but meant to book with Black Hawk, CO. When I arrived at Black Hawk and noone could find me, it was discovered via confirmation email that I had booked for Lulu, MS. Luckily they had a room and I booked again. I called ReservationDesk to cancel and get most of my money back and was told NO.

I've stayed there before nice clean rooms and excellent service

Easy process. Quick confirmation as well. It is okay. A bit sneaky how one arrives at the website.

This was an easy process, thanks for that, I am not to technical

It is upsetting that you are charged a change/cancel fee, even when request made within 24-hours of making reservations!

I do not usually write bad things about any company but... RESERVATION DESK. COM never booked my hotel. I drove 652 miles yesterday to find out I do not have a reservation. Its graduation week. Nothing was avalible... NOTHING! My husband and I had to sleep in the car. Thank goodness I found a room for tonight. I am more than upset. I would never recommend this site.

I called to book the Hyatt Regency in Houston, TX. I asked to speak to a Supervisor because the online price was lower than what the representative provided. The Supervisor advised me that the online price was incorrect and most of the time guest a required to pay the difference upon checking out. Additionally, he told me this was the last room they had so it's best I book with him. I was told if I change my mind I could cancel with no issues. He failed to tell me about the $14.99 non refundable agent fee. A few days later I decided to look again and saw that this hotel did in fact have rooms still available. I reached out to reservation desk on Saturday 5/21 and after a 20 mins attempt to get past a rep to a Supervisor I was hung up on. DO
NOT CONTACT THIS PLACE! THEY ARE BASED IN A DIFFERENT COUNTRY AND OFFER OVER PRICED ROOMS AND LIES!

Booked country inn and suites. Had to leave early. Inn said that I had to call reservations deck to get my refund. Inn said that they will honor refund. Reversation desk said they would call and email for verification. Two later got email from reversation desk that refund was denied because they could not get through to the inn. I called the inn was told no one from reversation desk had notified them. Call reversation back and asked to speak to a supervisor. After 10 minutes on hold came on the line and said the same thing that they did not get a reply. I called him a liar. He didn't know what to say. But said that he would again reach out to the inn for confirmation. Saud it would take 3 to 5 days for a response. Very dissatisfied with the whole team at reversation desk. Also charged me 14.99 to book and never said that at the being of our conversation.

It was a quick and easy process. The room photos were helpful.

If I were able to give zero stars, I will be pleased to do it. This people plays ping pong with you if an inconvinience occurs. I reserved a room on Hilton Hartford just to attend Journey's concert. The day before the concert it was postponed. At this day we have no date for it. That same day I called Hilton, they told be I have to speak with Reservation Desk, and I did it. They told me I will receive an email regarding this matter. After 10 days I called to know what happened with my money, and they said they can't do nothing. First they said they will address the issue, then they said they have to do nothing with it. In the meantime I was the one who have lost the money. RECOMMENDATION: If you need to make a hotel reservation go straight to the Hotel, and don't waste your time with tricky sites!