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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Have only booked the room, but the process was very simple
Easy to book... no problems... should have place to indicate having a dog
Your site was easy and helpful! Thanks!
I was surprised at the ease and information provided.
Some how I am confuse when I do mine on line reservation I saw some photos of the condo but
In mine confirmation I am not able to see any. Could I get the real photos of the condo we reserve?
At this moment do we know exactly the number of the condo, ( in wich floor and number)
Everything went smoothly and took less than 10 minutes.
Easy to use for booking. Looking forward to visiting the hotel and meeting up with the locals in Grand Marais area!
It was easy and fast. I help me every step of the way thanks
Experience was ok, but unsure as to why, the 19th July was repeated three times for nightly rate for a four night stay. Ie, 20th, 21st, and 22nd wasn't on itinerary. Is this a glitch in the system?. Not sure why full amount is charged for a four night stay once booked. Stayed here before.
Thank you for your review and sharing your experience. We will pass this feedback along to our development team. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
The site looks good, nice pictures, easy to book a room
Easy booking and looking forward to our return to stay again.
So far so good. This is annoying, do you want my opinion?
This was easy, and that's the way I like my online business to be.
Booking is easy and rooms have choices. Choices for rooms and pricing was nice as well. Location of the hotel was also a plus.
We're pleased with the room choice—taxes are high, though. G
Thank you for taking the time to let us know about your experience. The prices quoted are directly from our hotel suppliers and can change as demand for rooms increases. Taxes and fees are dictated by the hotel suppliers and are not itemized when we receive them. Your total price includes taxes and fees required to complete your reservation. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Easy to do! It helped me through the entire process!
I like the fast booking and confirmation. Saved a lot of time booking with the hotel reservation desk than with any of travel booking partners.
This was an Easy website to use and took less time than expected
I will not be coming back there at all an tell they fixe the problem The Spanish ladies that work there are very disrespectful
Sorry for the confusion. Reservation Counter/Desk is an independent travel agency. We make reservations at over 200,000 hotels worldwide. We are not directly affiliated with the hotels we make reservations for or their management. You may want to express this to the hotel directly as they decide on matters affecting their property. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Great! Easy to access. Easier than waiting to talk to a live person.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.