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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wish there were pictures of the actual room or at least a more detailed description
Facile d'accès, convivial et rapide. La démarche est claire.
Very happy as to how quick it was. Not hard to navigate at all
Looking forward to the visit been great so far. Lets go
Love this hotel. Darling decor, great location and friendly helpful staff.
Very simple process - didn't experience any issues.
East process and I would recommend the use of the system to anyone.
Very easy to book a room online!
Good location for my weekend
Good. Easy to make reservation. Thank you. More characters.
My experience with this Hotel has been Excellent in the past.
My late twin brother and I have been coming to the Silverton for 5 - 6 years. He was the organizer and discovered the Silverton when SouthPointe was filled. For every trip to LV it has been the Silverton - Bass Pro Shop!
Very easy to book 2 rooms to attend a wedding in Dorset!
Easy booking loved it i booked online really simple, cant wait to get there, love the beach
I find myself witting this review out frustration and with no one to turn to. I recently did a reservation Thru Reservation Desk, com called their number to book a room in Sheboygan Wisconsin for four nights. First flag should have been that they had to break my reservation of four nights into three different reservations. Second flag That i should have notice is the constant placement on hold by their customer service personnel. But what really placed the icing on the cake was when I asked the front desk at the hotel I was staying for a copy to provide my company for reimbursement. When I viewed the statements and the difference in cost was an eye opener. Double the amount that I should have paid, Now I clearly understand that there will be a fee to pay for the service they provide and I have no issue with that. What I don't understand is the service fee+ TAX + another service that they can not explain. So for a room that would normal cost $112.00 they end up charging $162.12 per night. This site is a rip off to the consumer who is looking for a fair price and help. I will never reserve thru them again. And you my friend out there are thinking of reserving thru them you better think twice because the will cheat you too,
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
Quick and easy reservation process.
It was a very simple process to reserve a room for the night needed.
The site was easy to use and extremely efficient. Thank you for providing a very useful service.
Good, quick response. Price in this day and time is decent, I've stayed there before it was pleasant. Thanks.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.