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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy to use your website. Professional presentation appearance for all info presented.
Reservation was easy to make
Staff was polite and knowledgeable and worked with me on dates
Booking online was both easy and efficient. Thank you!
Easy to book online, and very clear to make reservations. Thank you
EASY TO USE. Listed each room with price, described. Location of room i. E city view or mountain view. Had all extra charges of the hotel.
Reserving a room was quick and easy. The price was also great!
First of all they will tell you that they are the hotel you are trying to get in touch with! Booked a room... and they booked it at the wrong hotel... in the wrong type of room... under the wrong name. Wrong email address. Then they refused to consider refunding the money until they could "review" the reservation... 72 hours... they will take your money in full when you book and will not refund for any reason. I called them 8 times. I asked to speak to a supervisor and was told by 2 different people that they did not know the name of the supervisor.
Simply easy to book a reservation online with you.
Great rate. Easy to book. I was able to choose from multiple hotels.
Quick and easy, however I didn't see where I could enter my rewards loyalty number.
Very good site, Very detailed and informative making it quick and easy to find what I was looking for.
Very easy to book on line and great proximity to family staying in the area
This reservation was easy and quick. They were courteous and well informed.
Muy buenas experiencia con su atencion son muy amables
Easy booking. I had no problems booking my room. Looking forward to my stay
Heard great things, cant wait to experience it. The site was easy to use and find the right situation
Quicker and faster response and the rate is much lower than the other booking sites.
More than what I expected. I accomplished exactly what I had in mind.
It was quick, simple & easy too book. I did not have any problems.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I’m sorry for the confusion. Reservation Counter/Desk is recognized by the biggest brands in travel and successfully books more than 10,000 room nights every day. However, when mistakes happen as a result of technology, human or consumer error, we will work with our hotel partners in an attempt to fix them fast and fairly. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.