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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Rancho la Puerta follows up on all the details to make sure its guests have a trouble-free time before, during and after their stay. That's just one reason I have been visiting Rancho for over twenty years straight.
Online interface seems quite convenient. The B&B was great.
The reservation desk was fast and easy to use. I was emailed all information in a timely manner.
Thank you for your review of the booking process.
Easy to use. Seems safe. I will know when I try to check in.
Thank you for your review of the booking process.
Being a Best Western rewards member I was on the highway and Googled B. W. near where we were and got the Ontario, OR location. I clicked B. W. and it took me to their website where there was a link for reservations. I did not understand what the gentlemen said when he answered (later he said his name was Chris), it was like he had marbles in his mouth, but I was told I was talking to Best Western Ontario, OR reservations not Reservation Desk. I also was told my total charge, which seemed quite high, but that it included $25 pet charge and never gave a breakdown of the charges. He told me he could not offer any discounts which seemed odd and he couldn't find my rewards number in the system but they could add it at the front desk. All this time I'm under the impression I was talking direct to Best Western. When I got to the hotel I was charged again for my pet! The girl gives me some song and dance that I had to pay it because i made the reservation with Priceline. I was shocked to find this out! I was already told by fake B. W. rep that I couldn't get a refund so I felt held hostage as we needed to rest. I get the email confirmation from Reservation Desk and nowhere does it say Priceline so again I was duped. On my credit card statement it says Priceline. So what company is ripping me off? The room charge is $126.13, $42.52 in taxes and fees (which should include the pet charge) and another $14.99 service charge that wasn't disclosed when I made the reservation! My 2nd pet charge was $22. Reservation Desk is a total scam company because any legit company would disclose who they were.
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
It was easy to see the rooms and to book it. It appears from the pictures that each room has a good view of the city.
I was impressed dealing with reservation desk, very good
Nerve-wracking waiting for that confirmation text. Like so many of these surveys, They want a rating before the service has been provided.
Thank you for your review.
Last minute reservation. Easy to reserve room for days we wanted. We usually stay at Holiday inn but they weren't available for one of the days.
I just logged on, put in a date and Boom, it was all done in no time! I will use this site again and again!
So far it is quick easy and has all information that you could ask for when booking.
Efficient! Very easy. Better experience than I had in the past
Easy to find multiple places to stay in this location. I think everything seems to work well on this site.
It was east to reserve a room for people who not experienced techies.
Good easy to book, decent price good location rooms a available
It was easy. Although I wished there was an option about transportation to and from the airport. But booking the room was easy.
I'm not good at this stuff, and the transaction went smoothly.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review of the booking process.