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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Searched Google. Google brought it up... booked in minutes.
And even followed up to make sure I had received confirmation.
It was quick and easy and received my confirmed quickly!
Very happy and pleased with the process.
Easy and convenient. Had no problems or difficulties. Great service.
Great and easy With quick follow up and confirmation
It's always easy to get good customer service when a third party booking agent like reservationdesk.com is taking your money, but the true test of the character of a company is when things go awry. In my case, dealing with reservationdesk was and is a nightmare that cost me about $1,000. DO NOT USE THIS COMPANY. I made reservations through them to book a hotel in Boston for a family trip. When the trip canceled due to a family member's newly discovered cancer (and emergency surgery) we reached out to move our reservation from June to September. This was about 3 weeks prior to our departure. Reservationdesk ("RD") said that changes had to be made directly with the hotel, so that's what we did. With no trouble (no thanks to reservationdesk). But as the original June reservation approached, we kept getting automated "ready for your upcoming trip" type emails from RD. Again tried to reach someone at RD and routinely directed to the hotel by RD. So we reached out to the hotel to tell them that RD still thinks we didn't move our reservation. We wanted to make sure that the 59% penalty for not showing up in June would not be charged. RD was paid by us in full at booking. (stupid mistake). But RD sent the hotel only $700 of the $1700 for the two night stay. After RD sent me an email saying that the hotel would not waive the penalty (a lie), we got the hotel to give me an email waiving the penalty but that they only received a portion of the funds from RD. I copied all the emails and proof of payments/charges to RD requesting that they acknowledge the hotel's waiver of cancelation penalty. It's been over 2 weeks since that request, and instead of a response, I've been barraged by surveys and promotions for more bookings through them. So we are out $1,000. RD stole our money, refused to acknowledge my proof and has ignored my every attempt at communication. Do not use them. Book directly with the hotel. RD will make communications and legitimate refunds a nightmare.
Favorable Experience. Booking was easy. Price reasonable. Thank you.
Very helpful young lady who helped me change my reservation dates because I made a serious mistake on dates.
Easy process. I already had one reservation for these dates and just added the king room for my son. Now we will each have our own room. Thank you. We will be late arrival on the 26th. Driving in from Crescent City, CA.
Thank you, M. Jane Owen
Easy to book. Would have liked the ability to request a certain room.
Easy to use and book! Clear information about rooms and availability. Simple to select room and checkout.
I booked a hotel on May 25th, 2022@ 15:41. I realized I had booked the wrong city so 3 minutes later I canceled the reservation. I called them to make sure that I would be refunded my money and they stated that the cancellation policy was that I had to cancel before May 23rd, which is impossible because I booked two days later. After finally getting someone on the phone, they told me that I would need to call the hotel and have them email me that they approve waiving the cancellation fee (also note that the hotel had none of my information, so this reservation company never sent anything over to them) and then I would need to forward them that email. I spoke with the manager, Karen and she was more than happy to assist. I forwarded the email Karen sent to me to waive the fee to the email the customer support agent had told me (*******@reservationcounter.com) on 06/02/22. I heard nothing back so I sent a follow up email on 06/03/22 asking for an update. No refund, no email back, so I emailed them one more time on 06/13/22 and still have not heard back after almost a week. The worst customer service I have ever experienced, and by the way I am not one to write reviews good or bad.
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
Fast accurate hotel info. Easy to book online. We are seniors. Just hoping we don't get any surprise extra fees when we check in. So far, we are satisfied with our experience in booking our room. Will let you know how everything went once we check out and settle our bill. Thank-you.
Difficult to get a direct phone number for this motel to call direct.
Thank you for your review and sharing your experience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.
They booked me a room in Canada instead of Florida. I spoke with 5 different people only to be told I won't get a refund because I was a no show! DO NOT USE THIS SERVICE!
Sorry for the experience you had. We are always happy to help our customers. If you’d like more help with your reservation, please contact our escalations team at support@reservationdesk.com
I really needed this room on the fly. Thank you! If it werent for yall i would have been homeless two whole states from home for the weekend. I appreciate it.
Easy to use and good details. Easier than other sites i looked at and explained prices better
So far it has been good. It's our 50th anniversary. We spent our honeymoon there.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
I am sorry to read about your experience. Reservation Counter/Desk is an independent hotel booking service. We make reservations at over 200,000 hotels worldwide and want to ensure our customers have a positive experience using our online reservation system for their travel plans. If you’d like more help with your reservation, you may contact our escalations team at support@reservationcounter.com or support@reservationdesk.com.