Reservation DeskReviews 7,397

The absolute worst bed we have ever slept in. The place said there was a lake view there wasn't. Supposed to be non smoking but smelled pot and cigarette smoke in hallway. Make you sign a waiver against theft before you get a room. Carpets were filfty and burnt and burnt spots on hot tub and had to call for a plug for hot tub
No breakfast, and offer noodles for 5.00 really? Travelers be ware do not stay at this place. The only good thing was the afternoon clerks.who was nice, but everyon e else seemed sketchy. Find another place if you want a good nights rest. And that was for their best room according to them. Ridiculous that they get away with charging the prices they do.

DO NOT USE THIS COMPANY. I made my reservation online and within 5 minutes I call them to change the date of the reservation. Was told I could not change. After spending an hour on the phone with them, they offered me a ten percent discount. I have never dealt with a company like this. Hotels let you cancel 24 hours before with no charge.

I made a reservation for 5 people over the phone and was assured I would have 2 rooms with a king bed 2 queens and a couch. After getting my credit card info and charging it for $1,100. I got an itinerary and it was for two people for one room. They admitted their fault but now refuse to refund the money. Called immediately to cancel. Saying it's a no cancel policy but I was told I could cancel up to July 2! However this is their error. This is a very CROOKED UNPROFESSIONAL company. Still fighting them and sitting on hold for hours.

I wasn't aware that the website for the motel that I went on re-directed me to reservationdesk.com where I plugged in my information for a one night stay in Hayward WI. Not even two hours later I had to cancel b/c of illness in the family and when I tried to get cooperation from the customer service and his supervisor, I was only told "no refunds" and "is there anything else I can help you with?" They charged me the ENTIRE night's stay plus a booking fee of $15.99, total of $171. IMMEDIATELY too! I said, ok, if you're charging me, I'm staying in the room, I'll find something to do in Hayward instead of seeing my grand daughter's dance recital. NOPE! They wouldn't reinstate the room no matter what, only said "is there anything else I can help you with?" So I told her, I know you can take the money, and then comp another room. NOPE! Would not do that either. SO, I called the motel directly and explained what I just said here and she goes, SURE! We will put you in a room, no problem. So, this reservation desk is absolutely a scam! DO NOT USE IT! They are rude on the phone, unsympathetic and the poorest customer service ever! And can't speak English!

My husband booked the reservation as I have been slammed with work, I usually call the hotel directly. We had a family emergency and we were not looking to cancel the reservation but switch to different dates and actually add 2 days. I called the hotel first as I did not know he used this company and the hotel was happy to change our dates however once I called this third party company they were not as accommodating as the actual hotel m. Even with that they had me talk to someone who was brand new and did not know what he was doing. I could hear the person in the background telling him what to do. Booking with this company was a complete mistake. We stay at this hotel all the time and have much better experiences booking directly or with hotels.com or Expedia. Book with them but make sure that there is not an emergency.

Was told I was booked at a Comfort inn and suites, 2 rooms with 2 double beds a 2 minute walk from my function. Received no confirmation email.so I called to find out where the confirmation email was. Only to find out I'm booked at Thiftlodge at a ridiculous price for a 1 star hotel and obviously past the cancellation hour, with 2 king rooms and 1 bed. Unacceptable! Numerous calls no one cared to help or provide any resolution other than did you want to cancel but it's past cancellation time so we keep your money no matter what.
Dissatisfied that I was lied to and scammed.

The medical room was nice and well kept quiet the only problem i had meds to be warmed up and no micro wave in room but there was plenty of coffee be nice if there is 1 for my next stay
The restraunt served a crapyest breakfast ever it was cold burnt 1 cup of potato about about a table spoon fried egg thrown on top of potates and about 1 tea spoon of cheeze the size of a quarter on top of that the toast wasnt even browned the baccon was cold and burnt as well not wort 2 for 25.00 we will not be getting food from this restraunt again
It will be worth the drive uo the street to a/w mcdonalds or timmmies or order in

This company scammed me with two lies!
The first lie is that I was told that this company couldn't process my senior discount with AAA and that I could do that at check in with the hotel. I called the hotel and they said that they couldn't honor the discount because the reservation had already been made!
The second lie was when he said the price of the room was 98.00.
When we talked to another customer service rep at Reserve Desk said the price on her computer said 61.74.
The next customer service at Reservation Desk said that it would take 5 to 7 days to review the recording
And that they would get back to us then.
After that it took them 5 to 10 minutes to email me that they had decided not to allow the discount.
If they had really listened to the "recording" they said they had, they would have seen that we were lied to. I guess that made it a third lie. DO NOT USE THIS COMPANY!

I thought I was booking at the hotel. The representative was polite. I received a confirmation email, but there was no booking R the hotel. There was, however, a charge from the reservation desk website for $15.99. Parts of the website don't work.

They disguised them selves as a Hampton site. When I asked question why taxes were 30-35% they could not answer me. Had to pay up front which I never have before, documentation they sent me (no Receipt) said I could cancel up to Sunday they day before my stay. Canceled on the same day I booked and they refused to let me cancel. So I re-booked directly with the hotel and disputed the charges with my credit card company. They never Identified themselves as reservation desk.com until you called back. Shady, Shady shady scammers

She spends her time on her cellphone outside while ignoring customers. I had to wait 30 minutes to handle a 2-minute transaction. WTF?!

I called today to make 12 individual room reservations and Alisha with Isla Grand Beach Resort South Padre Island reservation was delightful, professional and eager to help. She made everything go so smoothly. Thank you for all your help!

When I booked my reservation I paid an extra fee in the event of cancellation; however I had to cancel my last night due to bad weather that was out of my control. I wasn't going to travel throguh 3 provinces in a storm. No one would reimburse me; hotel wouldn't nor would Expedia. Expedia told me I had to contact the hotel so I did and the hotel told me Expedia lied and it's in their control to reimburse me not them. I will never well never ever use Expedia again or stay at the Hilton in due to very poor and rude customer service.

This site is a total scam site. I called to book a hotel in Canada. Thought I was talking to the front desk. Turns out that after 1/2 hour of making a reservation and paying for it with my card no such reservation existed. I called the hotel direct to ask more questions and that's how I found out. The service never mentioned they were a US based buisness with a non refundable service charge. Turns out they booked me a hotel in St. Louis Be warned.

People here is very pleasant to be with.The staff is. Straight to the gate.Very close to schools and shopping

My family and I stayed here in room 200 March 15th through18th 2023, my granddaughter and I left with bedbugs and about 150 to 200 bites each. When we called to let them know, the manager told us they would shut the room down for inspection and email us with information, this never happened. I called again Monday and spoke to Laura another manager and she told me she would have a GM call me, well that has yet to happen. Laura continued to tell me that "other guests have stayed in that room since your stay and they haven't reported bedbugs" I thought that was funny because we were told on the 18th that the room would be shut down for inspection. My guess is they never shut down the room nor did they take it seriously! We also noticed that the pool was nasty and smelled horribly. The pool was so cloudy you couldn't see the bottom which we were told that they treat the pool daily my guess is, that's a lie as well. We will never stay here again!

You all just stole my money and will not return it I paid for a hotel in Richmond VA and the representative made the reservation in Boston Massachusetts and you will not refund me my 160.00 back and still had to pay for another hotel that night. I would be nice if a representative can call me and we can resolve this issued.

Stayed cause the venue we attend is right across the street Only good thing. The restaurant is not big enough or open long enough they should make extended times for bigger crowds coming. For before and after shows or events. Upon checking in not much info. Was given like internet access, charge extra for morning buffet, would have called from hse phone didnt work. And a few more other things but last and least finding out cant even get credit on perks for staying topped it off, Not ever staying there again...