Reservation DeskReviews 7,397

E booked a 2 night stay due to upcoming scheduled surgery. We thought we were booking with the hotel directly and were not told otherwise until the booking was complete. The following day the surgery date was changed to the following week so we called back to change the reservation. The agent said that wouldn't be a problem and proceeded to book the second date and charged my credit card again. He then said that he would transfer us to someone else to handle the refund. This agent said refund was not possible because it was non-refundable. My complaint is that it was a simple change of date and not a cancellation. These guys are scammers and money grabbers. DON'T BOOK WITH THEM!

I mistakenly booked with this scammer website. I thought I was on booking.com. - the Reservation Desk icon kept going clockwise then counterclockwise but never went through. So, on my end on the computer, it timed out. On their end however, it went through. Not knowing this, I switched over to booking.com and made my reservation and got the 2-night stay for $95 cheaper. At this point I received an email confirmation to which I immediately cancelled. To confirm, I called their customer service care team and received unprofessional feedback. I could barely understand the Indian woman, as she attempted to explain their totally screwed up cancellation policy, which is basically a license to steal. They did absolutely zero work on their end to accommodate me. They literally wanted $466 out of the $582 to cancel 15 minutes after I mistakenly made the reservation on their site. HOW CAN THIS BE LEGAL? Buyers beware! Do not use this RESERVATION DESK website EVERRRRRR! You have been warned! Save yourself the time and money before getting involved with them. DO NOT RECCOMEND!

Here, I request a full refund from your company because my experience from your ReservationDesk.com is very bad and I am very unhappy with your service. The following are the reasons:

1, I called you for making the reservation of Holiday inn, but your staff mislead me to book Americana Inn and told me the two hotels are almost same. But we found the two hotels are totally different when we arrived at the hotel.

2, I called you to cancel the reservation, but my phone call has never been picked up by your staff after the reservation made. So we have to stay at Americana Inn.

3, We don't like the hotel and could not bear to stay there so we checked out earlier than scheduled date and were told that you should refund me $109.30.

We reserved 4 rooms but when we checked on our rooms today only 1 room was available. As this was their fault not ours we were told we would need to pay a penalty of 1 day cost plus a fee. We called BS but they did not care. We will cancel the payment of our credit card and call it the fraud it is.
Rick Rakow MN *******500.

All negative:
1 - had no intentions of booking through a third party. It is an undercover site that took over reservation from the hotels web page
2 - fees are astrynomical! And still had to pay an incidentals fee to the actual hotel upon check in
3 - Called the hotel (which was actually this company) to reserve a hotel room with 2 double beds and a pull out sofa. Was told sure no problem! Upon check in, my room had no sofa and the hotel said they did not even have rooms with 2 beds and a sofa!
4 - Was told I could have my reward points for the hotel chain added at time of check in. Complete lie. Hotel said no that was impossible to do
5 - to top it off I then had a family issue and had to leave a night early. Hotel would not even let me check out because it was through this company, so I just left my keys at front desk. And hotel employees assured me there was no chance of getting a partial refund on the night I did not stay becuase it was through this company.
6 - I figured I would try to get the partial refund. Considering I checked out a day early by 12pm, and this was such a disastorous experience, maybe they would want to address the issues. I told the person I spoke with on the phone (Ema was her name) all of the problems and that I was leaving early and she put me on hol for 35 minutes while attempting to contact hotel. Then told me she would call me back by 5pm once the manager was in. Surprise... I heard nothing. 2 days later I get an email saying my request for partial refund was denied. I honestly was not surprised by this, but it did give me the needed incentive to let everyone else know what an absolute joke this company is! Nothing positive to say at all. I will never use this company or their parent company priceline ever again.
It is not worth the frustration.

The hotel I used steered us to this company! When I tell you they charged me almost 600 for a room that was 450 for the same days, and then stated I have to pay a day for the having the reservation for 1 hour, I hit the roof! This is unacceptable. PLEASE DO NOT USE THIS COMPANY. IT IS A SCAM! SAVE YOUR MONEY!

Working with ReservationDesk.com has been the worst booking experience I have had as an adult. As a State/Government Employee, I use a State Issued Purchasing Card to make/pay for reservations. I told the booking agent that my reservation is Tax Exempt. I was informed by the booking agent to provide that information to the hotel upon my arrival so that the hotel could verify my Tax Exempt status. I told the booking agent that I wasn't interested in working with Reservation Desk, and wanted to try a different avenue to book my reservation. I was told by the booking agent that "even if you call the hotel directly, you're call would still be forwarded to 3rd Party Reservation/Booking Agency. Both were lies told to me by the booking agent. The hotel I stayed at was unable to refund me the taxes charged to my card. I was told that "I would have to work that out through the 3rd Party Reservation/Booking Agency" that I went through. Additionally, I could have contacted the hotel directly to book my stay. I confirmed this by calling Springhill Suites directly. Lastly, the upcharge was absolutely ridiculous: Springhill Suites would have charged me $174.52 for a 1-night stay if I would have booked through them directly. Reservation Desk charged me $269.77. The entire process of working with Reservation Desk was horrible, the worst booking experience I have ever had. I am in the process of escalating my grievance with Reservation Desk. I have been told that my booking call recording will be reviewed to determine if they are going to refund Taxes charged to my State Government Purchasing Card. The customer service is horrible. Reservation Desk booking agents lack integrity or honesty. Please learn from my experience: Avoid using Reservation Desk at all costs.

Found a hotel that we wanted to stay at online. I wanted to call the hotel direct because I had a room question. The number was actually for Reservationdesk.com. I asked them if they were the actual hotel. They replied Yes. LIE. They told me the hotel was actually booked but after a few clicks said oh there is a room available and gave me a rate that was acceptable. We used Affirm to pay in full. Confirmed hotel address. After driving 11 hours there was no reservation/record at the hotel we booked! Called reservationdesk.com and the rep had actually booked us in a different hotel for the better hotel rates! The bait and switch hotel was 1 star fleabag hotel so we were forced to pay for another hotel at 2am or sleep in our car for the night. Reservationdesk.com refuses to refund us blaming it on the hotel. Their rep booked us at a different hotel while making us believe we were getting booked at the hotel of our choice that we thought we were calling directly. SCAM - Never again with this co and warning others.

Made a same day reservation through this site and when we got to our hotel, there wasn't any reservation. We waited in the hotel lobby for nearly 2 hours waiting, after contacting "Reservation Desk.com" to let them know that the hotel did not have our reservation, only to still not have a reservation no matter. We ended up having to book directly through the hotel and "Reservationdesk.com" would not issue a refund for services NOT rendered. They took approximately $420 dollars of our money and we had no reservation at our hotel (yes it was the correct one) and would also not give us back our money! I would definitely encourage folks to NOT book through this website! This 3rd party is a 3rd party and has no ability to rectify any issues that may happen and will not give you your money back even if their reservation numbers do not EXIST at the hotel you thought you were booking at! It's nearly 2 weeks after our stay at this point and calling them back for help has and is still a nightmare. They can't even reach their own "Escalation Team". At the end of the day they don't care about their customers or making situations right, they only care about taking your money regardless of your circumstances and whatever they claim their cancellation policy is, even though how can you cancel a reservation that didn't exist to the hotel? They are absurd and ridiculous. They are no help at all.

I take responsibility for falling for the fact that this was not the hotel phone number as I thought it was, but at no time was I told there would be a $15.99 fee. My bad. However, they also scammed us on the "taxes" amount. It is not broken down on the email but if you stop and do the math, they added 30% taxes rather than the 18% in the location we booked. All in all it cost us an extra $44.00 over what it would have booking directly with the hotel.

Agent could not only not speak English booked me the wrong dates. Got my name wrong and they refused to refund my money. Cost me 500 total for one night in a hotel. Would not recommend. Avoid at all costs

They are scam! It is a trap!
They overcharge you by saying extra tax and fees but it is not written anywhere the real amount. Once you pay with the credit card it shows how much you paid which is TOO MUCH and they say no refund no cancellation... it means they got paid and they don't care about the costumer

I booked a hotel room for 2 nights in Stuart Fl.
The room was for a king bed. After booking, I received an itinerary for a room with 2 double beds. I cancelled the reservation and called them and explained what happened. I was then given a higher price than what they advertised.
I told them to forget it because of the price.
They charged my credit card an 18.99 cancellation fee. I'm going to dispute this with my credit card company, and I also have a screenshot of their pricing on the website.
Watch out for them, it's a scam!

The good: well, when I got to the hotel, they had my reservation.
The bad: they did not have my payment. I had to pay again.
The ugly: when I got home I discovered that ReservationDesk had charged me $100 more than my bill at the hotel. This included $87 in un-differentiated "taxes and fees" on top of the disclosed but non-refundable service charge for making the reservation.

After a few hours invested in providing documentation, I got a refund - from the hotel for its legitimate room charges, leaving the $100 extra reservation desk costs standing.

I will be more careful in the future, and I can assure you I will avoid ReservationDesk like the plague. I would advise you to do so as well.

An original intention to stay at Westmark Inn in Dawson City for two nights and then drive back to Whitehorse was mercilessly affected by a sudden closure of the Klondike Highway due to flooding and a damage it caused to a bridge. It was necessary to extend our stay for an undetermined period of time. At the reception, I was told that maybe I could be accommodated and was told to proceed via hotel's Website. As if the closed Highway 2 was not enough, the Website informed me that there were no vacancies. An attempt to use Expedia resulted in the same "no rooms available" message, which was a pretty depressing outcome, indeed. I tried to maintain a positive attitude towards my fate and wore a forced smile, but I was not able to hide my desperation, which was noticed by a Guest Service Manager Rebecca MacLeod. She instantly understood the problem my wife and I were facing and resolved it in a manner, which was a wonderful fusion of professionalism and kindness. Her actions were swift and resolute, her words were polite and reassuring, her demeanour was authoritative yet cheerful. My recollections about traveling in Yukon will be spoiled a bit by a temporary closed Klondike Highway and the change of plans, but they will be sweetened by a humane treatment experienced at Westmark Inn in Dawson City. Thank you, Rebecca!

Called and was told I would get an exclusive deal through them of $195 a night. That it would cost me $235 if went to the desk at the Holiday Inn and payed without the exclusive discount. INCORRECT! It was $139 and with AAA discount it came to $125.
Took them less than 5 min to book me. It's been over an hour to get someone to get back to me to cancel my reservation. I'm still on hold as I write this review. Stay away from this place.

I thought I was booking a room with the intended hotel directly, however I accidently booked with Reservation Desk instead. In reading the cancelation policy it appeared that it was possible to cancel, as per the website's Cancelation Policy Description - If you do not check in to the hotel on the first day of your reservation and DO NOT ALERT THE HOTEL IN ADVANCE, the hotel reserves the right to cancel your reservation and you may be charged for the full amount - this piece about "not alerting the hotel in advance" seemed to imply that you could cancel in advance of your booking.
I called twice to discuss the possibility of a refund - my initial interaction was very positive, the customer service representative was very understanding and helpful - however the second time I called the customer representative was sarcastic and was frustrated that what I was asking meant that she had to contact her superiors several times.
I will be extra vigilant the next time I book a hotel - making sure that it isn't accidently through Reservation Desk.

Tried to book a room online,site said couldn't process, they charged my card twice and won't refund me even though I didn't get a booking. No email confirmation nothing. I have spoken to them twice about a refund. The first girl said 3-5 business days. That was a month ago, still no refund. Talked to another girl today who tried to tell me I had never talked to anyone before. Was told that it was not her problem and that I needed to call my bank (I've already done that) but thanks for the help reservation desk! Good to know you don't care about your customers. Don't waste your money! Go somewhere else

They lead you to believe that are the actual reservation desk for the hotel you are trying to book. Then they bait and switch you. Fooled me once