Reservation DeskReviews 7,397

Total non disclosure of information. Was not told that my card was being charged immediately nor was I told any cancellation policy. I booked Aug 21 and paid 400.00 for 1 night but on Aug 22 the same room was listed for 263.00 I called to ask why and to get reimbursed the difference and I was told NO sorry, you paid in full so no refund or reimbursement for the difference. This is a complete SCAM company and DONT BOOK through them!

Quick and easy! I was surprised by the added fees. Usually not this high. Js

Easy to navigate. Process went fast. Finding and making the booking was simple and fast.

I don't like being asked to donate to causes, when I'm trying to book a room.

It wasn't until my spouse saw the charges on his CC card that i realized I had been scammed by additional fees of $160 on a one night room charge - in addition to taxes and other fees! This kind of fraudulent activity by scam companies has to be addressed and put an end to. Innocent people getting snagged by being distracted or tired and not checking carefully and then whoops, sorry there's a 334$ cancellation fee. - that's more than the entire room rate and taxes. I'm so sick of these type of fraudulent companies preying on unwitting people. Its truly disgusting.

I booked a 4 night stay and was very specific on what I wanted and it wasn't fully booked the same by the time I got to the hotel. Spent all weekend talking or emailing with you and nothing was solved options that was given did not help me at all.I was very upset with and will never book through this company again

I called to book a room thinking I was talking to an operator associated with the hotel. I couldn't book without talking to the other members of our party and ended the call. Within a minute the operator called me back assuring me the room is refundable. He read some fine print quickly and I agree with out paying much attention as I was driving.
There is a non refundable $15.99 charge. I canceled the room within 4 hours of booking it. When I called to complain I was essentially told "he read the fine print" sorry but not sorry.
Do not use this company. Go on expedia.com or hotels.com and save the$15.99 fee.
They have lost a customer for life over $15.99

Reservationdesk.com/Cliptripz.com intercepted my Drury Hotel St louis Chesterfield reservation online and and the representative pretended to be the Drury Hotel reservations department. He even said the points for my stay would go on my card. He was an imposter. The charge was supposed to be $145 plus tax and ended up $216.94 with a service charge of $15.99 included that I was not told about. They could not tell me because that would give away the fact that I was talking to a scam artist and not actually dealing with the hotel. The person I talked to was apparently with Cliptripz but the receipt came from their apparent companion in the deceitful activity reservationdesk.com whose name is on the bill. I knew something was fishy when I checked out and the front desk clerk said the reservation was made through Priceline? And I would not get points for my stay! What kind of organizations are these?

After a very long description of what I needed the reservation was still booked wrong. Company was not willing to correct the problem.

Reservation Desk refused to refund us for a reservation made 2 months in advance. The event my husband planned to attend was canceled about a week after the reservation was made. We called to speak with a rep, hoping that they would accommodate us. Expensive lesson learned. Always call the hotel directly, not a reservation service. This is a total scam. Who gets the money that we paid and they refused to return?

I called reservation desk thinking I was calling the hotel. I provided the address, name of hotel, the number of beds I needed and chose a refundable rate. Guess what...the wrong hotel was booked, not enough beds, and got a non-refundable rate. The call dropped but they put the charge through without confirming details. Called back within minutes when I got the confirmation email, and they wanted a $174.32 charge to cancel. Not even my mistake. An "audio review" was conducted of the phone call and they said the agent did not make an error. The mistakes listed above are not mine, sorry. Quite the scam they run. DO NOT USE!

These people took our money and did not provide us a room. When we got to the hotel to check in, the hotel was completely booked. And we had to look for a new room until 1 a.m. in the morning. These people will take your credit card information and your money. So unprofessional and very disappointed In people like this. I wouldn't recommend anyone using them unless you want money taken from you.

Please Online Web on Holiday Inn require set up Parking Charge $ 25 X day
Front Desk never told me that charge. Bad service in the Room the TV and Coffe make was not working.

Do not use this company to book a hotel. Their agent lied throughout the entirety of the call, and made so many errors. It wasn't until I received my reservation confirmation that they didn't listen to the corrections I had made.
We wanted a hotel near the Ottawa International Airport that had long term parking and an Airport shuttle.
1. The first rate was too expensive. I thanked the person and told them I would look elsewhere. They said they would look for something else.
2. Second attempt they had me in Victoria, British Columbia
3. Third attempt. Correct city, hotel downtown Ottawa, no shuttle
4. Fourth attempt. The hotel they offered was in Ontario, California, USA. When I said that wouldn't do they go frustrated and said, "Well it's near the international airport" Yes, yes, it is, but in another country.
5. Fifth attempt. B&B correct city, close to airport. The agent said that there was long term parking and a free shuttle
Just as I finished giving all of my information, and credit card, I looked up the B&B website. It did not have a free shuttle to the airport, or long term parking. I said can I cancel? I was told that I was lucky my credit card wasn't billed yet. They quickly, and I mean so quickly I could catch few words of the cancellation policy they recited. Then I was transferred to someone else, who read the cancellation policy. I caught what they said, even though I was cancelling well over a week away from my check in dates (or what was supposed to be my check in date). I asked why that was.
The new agent said, did the other person not read you cancellation policy prior to making the reservation? No, they did not.
Then I opened reservation email and it was for dates a month out from when I wanted. Even though I corrected the original agent when they said August. I said no that's July. They said, oh yes.
I had also confirmed with original agent and the new agent that my credit card would not be billed until check in date. They said that is correct.

They said they could not cancel unless B&B owner agreed. I said but the dates are your error. B&B owner did not agree to cancellation. I called B&B owner, and he said it was their policy, no matter the booking agents error. He told me my credit card would be charged within the next couple of days. So another lie by the reservation desk booking agent.

My concern apparently has been escalated, and my call will be reviewed and listened to. I am honestly doubtful that I will hear back at this time.

I was directed to RD although I had searched for the hotel by name. Went ahead and booked. Made my reservation in Feb. 2023 and in June 2023 received a diagnosis from my physician which made it necessary to cancel my July 2023 trip. RD told me to submit my request with medical documentation, RD would forward on to the hotel and the hotel would decide what to do. (The hotel told me it's up to RD, not the other way around). I was denied a refund so I lost out on $578.52. I worked hard to save for this trip and not only did I have the disappointment of not being able to travel, I am now out the money. I find the responses from RD to these comments absolutely laughable. If RD is really going to review your request or speak with the hotel partners, why wouldn't they just do that to begin with? Their cancellation policy is a joke and cleverly hidden in their webpage. It's very difficult to sit back and let this happen.

The staff was very unhelpful in rescheduling me hotel. I requested to have my hotel rescheduled to the following weekend and they told me I would have to cancel and pay for my reservation, rebook and pay their fees again for the next weekend. They charge you $15.99 service fee for their customer support that is suppose to help in situations like this but all they do is take your money. I'm very disappointed in this company and I would recommend using a different company when booking hotels online.

I had the worst experience I've ever had booking hotel reservations. I thought I was connected to hotel desk. They totally misrepresented themselves. This company is a full on SCAM, it is NOT SERVICE oriented at all, they don't care about the customer. Will overcharge you and not refund you the money for a cancellation. I cancelled my reservation within minutes after I got the confirmation email and realized they had booked me with a different property that I initially called. They said their system will not allow them to process a full refund. I was on hold for hours trying to resolve this, and couldn't speak to anyone with authority to make any decisions I finally had to dispute the charges with my credit card company. Unbelievable and SHAMEFUL. STAY away, make sure you are in speaking with the actual hotel desk. When I asked, they said the were the reservation desk, but that is the name of the company, totally misleading and misrepresentation!