Reservation DeskReviews 7,397

We wanted to go to Hot Springs to stay two days. I googled the Hotel Hale phone number and website and a reservation desk number came up. I called the number and the lady proceeded to act like she was actually at the hotel desk. I explained to her I did not want to go through a booking site I wanted to go through the actual hotel. She proceeded to act like she was a hotel representative. I booked two nights and she told me all about how wonderful the hotel was. I paid for two nights and it was more expensive that I wanted but decided to book. It should of been $600 which is very expensive but I agreed. Within 10 minutes my card was charged $938.00 for two nights. I called and they said it was booking fees and taxes. I called Hotel Hale and finally got through to the owner. She explained this had been a problem recently where they lost there number as the main Reservation desk. Hotel Hale has done done wrong they were wonderful. I called them and explained to them what happened and she said they cannot help me due to the Reservation desk being the ones who booked me. Then she explained to me that there air conditioning was out until Friday and they were offering refunds due to the heat and having the close the restaurant. I explained to the so called Reservation desk that the hotel was refunding there clients due to no air conditioning. I asked to be transferred to another hotel and they said they could not do it. They refused to book us somewhere else which they have the capability to do. They did not care and just wanted to keep my money. They had no compassion and were rude. I highly suggest you never use THE RESERVATION DESK, They are a fraud and have been turned in to the Better business bureau.

They lie to me about the policy to take my money for reservation and then said they don't guarantee that i will get a full refund when i ask for it.

I called and requested a hotel in Trenton. I was provided a hotel saying an early check-in of 12pm would be allowed. I asked on multiple instances if he (Gabriel) was certain I'd be able to get me an early check-in and he said he called the hotel management and they said it would definitely be possible. However, when I got to the hotel, they said no note was made and that it would not be possible. I was very frustrated since I confirmed multiple times if it would be possible. On top of that, a tax rate of almost 40% was applied, on top of a service fee of $16. Both of which I was not notified. Please do a better job and communicate with those who call to book. I understand you work on commission, but no need to deceive those who call just so you can make a sale. Please be more considerate. I will NEVER make a booking through these agents again!

Easy site navigation. Thorough room description and rate comparison

Very easy to use. It was a great experience. I will be using it again in the future.

Easy booking. Had to change my room to a king. They took care of my needs!