Reservation DeskReviews 7,397

Company misrepresented themselves as the reservation desk for the hotel I was trying to call. They they quoted one amount for the cost of the hotel and yet billed my credit card for much more. Canceled the reservation but they did not return my money.

These people should be in jail!

I would give them a BIG NEGATIVE 5 star rating. TRAVELPASS is a big fraud! They reserved the incorrect dates. They have defrauded us while booking a HOTEL reservation by providing us with incorrect dates and now will NOT refund for their mistake or change to correct dates. I asked for a voice recording of me asking for the incorrect dates and was denied. Their customer service is horrible!
Please stay away from them if you don't want to lose your hard-earned money.

I inadvertently made this reservation thinking I was going directly to the hotel. I later made a reservation directly with the hotel; there was no need to prepay and the rate was LESS THAN Reservation Desk's cost. Additionally, RD charged a service fee of $15.99. I canceled the reservation within 20 minutes (luckily I paid for the luxury of a late cancellation) but they did not refund the $15.99. I will be sure to NEVER book through this company again. Big Rip Off..

My husband asked specifically for a in room jacuzzi/hot tub for our 25th anniversary. Rep assured us several times that the room was an in room jacuzzi suite for $250. Got to hotel, no jacuzzi or hot tubs on premises at all. Hotel reps said they're notorious for lying to their customers about availability and amenities. Very disappointing, left us scrambling and wasting our time trying to fix their lies.

I do alot of reviews for different places and try very hard not to leave negative reviews this will be the exception the wife and u were celebrating our 25th anniversary called reservation desk tried to book a room with in room jacuzzi asked the lady on phone multiple times she assured me multiple time there was one in room not only was there not one in the room but not even in the hotel fortunately I get to spend the night with the love of my life and I will not let it ruin the wonderful night we are gonna have together just a let down to be flat lied to from this company

I accessed hotel online with hotel photo. There was a tab "Reservation Desk" which indicated this was the hotels direct reservation desk. I called and was not informed this was a booking co for multiple booking co like Expedia, Priceline, booking.com etc
I paid upfront with only one day to cancel. The price per night was twice as much as the hotel charges
Buyer Beware! Do not use this site.very misleading! I even asked "is this the reservation desk for Comfort Inn, and the agent said yes,which is very misleading. Also, agent had very heavy accent and difficult to understand, which I think was Spanish. I only speak English

I was traveling across Canada and called a hotel to book for the night. How i got on this site I don't know. Anyways, I told the girl on the phone there will be 3 of us and 3 animals. 2 cats and 1 small dog. The girl said yes the motel says they accept pets. We pulled in around 7pm after a very long day and was told they used to accept pets but they no longer do so my animals will have to sleep in the car. No I said that is not acceptable. I said just give me a refund and I will find a different place. I was told they didn't have my money yet as this company did and to go after them as there is nothing they can do at their end. Next morning I called this company and was told no refunds. I said I was told it was animal friendly and the motel told me they were not anymore. I said to the girl I just want my money back. She said she has to talk to a Supervisor because she agreed with me and said she was going ahead to update their site. I received a callback stating yes I will receive my money but it will take 5 to 7 days. 7 days later I received a letter saying sorry but no refund because the motel kept the money and wouldn't refund it. So knowing all this they still gave my money to the motel knowing they were in the wrong and told me too bad so sad now go away.
This company STOLE my money.

The worst experience they pretend to work at the hotel charge more than the room rate make additional unauthorized charges on your credit card. Booked the wrong room just hang up when you call for refund. The guy who answered the phone is on a cell phone you can hear dogs barking he's outside somewhere and pretending to look up your info on a computer.

Used reservation desk for the first time. Reserving my room was easy. Contacting them afterwards was not. Tried to contact them via email- a phone number popped instead. They really want you to call. Tried to email- it would not ho through so I called. The number had changed but the number you call is affiliated with them but they really want to give you a voucher and a sales pitch. I finally reached someone and was put on hold for 12 minutes before the phone disconnects. Called back. The next person let me know that they could give me the number but only AFTER they tell me all about the voucher even though I told her multiple times that I was not interested. I hung up. Called agai- same thing- they would only put me through if I listened to the spiel about the voucher. Adamament that I had to listen. I hung up. 5 tries and 20 minutes and still not able to get through to them without hearing about a voucher I did not want.

Today I contacted the reservation number for a Country Inn Hotel. The number came up on a google search. I explained the date and details of my reservation believing I was speaking with the front desk. The person on the phone did nothing to discourage this. He gave me a rate and extra costs for my dog. I was satisfied and gave him my credit card to HOLD THE RATE. I was then sent a confirmation text. The e mail took some time to arrive as he had the address incorrect.upon reviewing the invoice I stated it did not show the pet costs were paid. He said not to worry all was good. I did not want to deal with this at check in. As an issue at which point he transferred me to what turns out to be the ACTUAL front desk. They advised my reservation price did not include the costs for the Dog. They also advised the pricing was substantially higher than their going rate.

So they:

Lied about what was included
Charged my credit card for 100% of the inflated reservation
Never disclosed non refundable service fees
Inflated the real rate substantially

I have contacted Visa, my Bank and the Better Business Bureau. This is a fraudulent company scamming people daily. Visa, Master Card should block them from having accounts. The Hotels allowing them to book there rooms should be held accountable also

John did my booking on October 7 I spent over 50 min with him to choose the hotel and do my booking for 3 rooms at the falls inn,
I have asked him 3 times is the breakfast included and he confirmed that.
Once I arrived to the hotel they confirmed that the breakfast is not included,
However I have spoken with Chris and his supervisor Norma, both said we can't sort you issue until we listen to the call.
I have my family and friends they don't care to sort you problem fast.
They don't care to about your vacation, I don't think I will use this company ever again.
Un-trained agents and un-helpful supervisors.

We reserved a hotel in Plattsburgh with reservation desk between the 6th and 9 October 2023. Upon arrival after a 2 Hour Drive, the hotel says that they do not have a reservation, The customer service rep at reservation desk mentioned they need to charge us a cancellation fee as we are not honouring the cancellation policy. Seems like a big fraud; I would not recommend this site. To avoid scams like this it's best to call the hotel directly.

The end cost of this booking was alot higher than advertised. FEES, FEES, FEES. Once I noticed how much I was paying I had passed the cancelation period. After finding out I would be charged the full, over priced rate, there was no way to reinstate the booking.

I called to see what my options were and I got a person that just repeated policies and was no help at all.

Reservationdesk.com is the worst
I have had problems with our reservation & customer service more than any other site I have ever used.
When I asked to speak with a supervisor, I was on hold 1/2 hour the first time. The second time I was told they needed a week to resolve any issues. Tried to upload my receipt and the side does not take adobe. GET IN THE 21ST CENTURY FELLA'S
DO NOT USE!

I made a reservation and cancelled within 24 hours (my 18 month old daughter is sick). I misread the cancellation policy as the $15.99 would not be refunded. Immediately, I realized my mistake and called within 10 minutes of pressing the button. I spent 30 minutes on hold and when I finally was "helped" I received no empathy, they just kept reading me the policy over and over. I asked to take back the hotel because I knew other people that could use it, and just received another reading of the cancellation policy. I had literally pressed the button 10 minutes ago (well 40 minutes ago after my 30 minute wait) they surely still had that room open (central IL isn't really hopping), I would never have pressed it if I realized I would not be given a refund, obviously.

Honestly, they weren't horribly rude, they were annoyed which I could understand, but with an in person contact group I feel like there should be something more in person about it. I realized my mistake and called immediately and there was nothing they could do? There should really be a window open for this, maybe in the $15.99 service I paid for. I called "another" number that said it reviewed exceptions, but it took me to the same menu and same people, so not sure what that number is for. I'm just astounded how unwilling they were to try and work with me for a simple mistake made so recently on a booking made not 24 hours ago.

I wrote an email to their email listed as well, but was told that goes to the same people as well. However, I will be sure to change this review if they do happen to respond any differently then reciting the cancellation policy that I had already agreed I misunderstood and was just looking for a little human interaction to perhaps rectify the 10 second human error that occurred, when I pressed an online button and wanted to retract immediately.

Absolute worst experience of my life. Completely scammed out of $200 and the customer service is awful. To be honest, I didn't even realize I booked through this company; I thought I booked through the
Hotel directly. It wasn't until I called the hotel that I realized how much I was overcharged and that my booking was made through a third party. That's how vindictive they are. BEWARE!

I was promised a long overdue refund for the wrong reservation that was done ( the dates are correct,but accommodation is wrong) I had correspondence where the escalation department person apologized and asked for my address so they can send a refund check for one part of transaction,still nothing two weeks later. I was about to file a complaint with the attorney general of Utah, now I am certainly going to.

I booked a room through Reservation Desk unknowingly! Upon entering the room at the hotel that evening I was not able to stay due to a smell causing an asthma attack. The hotel saw my distress and immediately refunded a deposit and also cancelled my reservation. I have called numerous times to get a refund from RD. Now they don't recognize the phone I called from for the reservation nor the itinerary number they provided! No one returns a call! I lost $226!
You don't find out that the booking is non-refundable until you get your email receipt!

We inadvertently clicked on this link when trying to reserve a Hilton hotel near the medical center. The website price was 130$/nite plus taxes. Reservationdesk.com,even when asked if this was the hotel confirmed they were verballly. Reservationdesk.com charged my acct $531. For 2 nights mid week...SCAM...beware!