Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
The website was easy to navigate and decide what room we wanted to reserve.
Easy to book, clean looking rooms, and a good location and price.
Thanks for booking with us, Ron. We hope you enjoy your stay!
Smooth booking and efficient confirmation. The system followed up to ensure that my booking was complete
Thanks for your review, Margaret. We are happy you had a good experience booking online.
Everything well taken care of and professionally done.
Thanks for booking with us, Charles!
First time using Reservation Desk. We like the service so far
Thanks for your review, Ching! We love first-time customers!
Helpful when a change had to be made.I have no more to say.
Thanks for your review, Jennifer. We love providing excellent service to our customers.
Great. Was happy we could get in the tiny house
We love visiting spirit mountain
Thanks for booking with us, Claudia!
Very easy to book a room. Pain less easy to navigate through the website
Thanks for your review, Cesar. We are happy you had a good experience using our website.
Perfect was the best very fast and professional will stay again in the future
Thank you for your review, Eric. We are happy you had a good experience!
Love this Hotel! I have stayed at this hotel and love everything.
Thanks for booking with us, Carol. We hope you enjoy your stay!
Thank You for your help; I also i believe i signed up for Hampton/ Hilton Points; the last time i stayed at your hotel; If i did i lost the numbers etc. Maybe i can use any points; towards my next stay? Thanks
Thanks for booking with us, Michael!
Fast and efficient, thank you for the good service
You're welcome! Thanks for booking with us, Rhonda!
Great website, very easy to reserve a room. Will use this website again
Thanks for your review, Janet. We are happy you had a good experience using our website.
The experience was simple, from picking a room to booking in less than 10 minutes
Thank you for your review, Tayler. We are happy the booking process was easy!
Real quick. Real easy, especially when when you are in the medical, PT, and Chiropractic arena... Love this place and Emil's next door for food.
-Rynd
Thanks for booking with us, Chris!
Very easy. Referred by family member. Has enjoyed their stays and really enjoyed the atmosphere and said you serve great breakfast foods.
Thanks for booking with us, Rebecca. We hope you enjoy your stay!
Easy to make reservation process, easy to use web page.
Thank you for your review, James. We are happy the booking process was easy!
Very informative site, booking was quick and fast.
Thanks for your review, Melissa. We want our customers to have a quick and enjoyable booking experience.
Great experience would definitely recommend to many people in the future
Thank you for your review, Clifton. We want you to have the best experience possible booking with us!
This reservation process was very simple to follow and is appreciated
Thank you for your review, Rick. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Sandy. We are happy you had a good experience using our website.