Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I had no issues making my reservation. However, this survey should not require a minimum number of characters input. Some things just do not take much explanation.
We have not stayed at the Ramada yet, however, any past experiences have been positive.
Thanks for booking with us, Jerilynn. We hope you enjoy your stay!
I like how easy the reservation process is. I'm a repeat customer and have been greeted with friendly staff and always love the rooms I've been assigned.
Thanks for booking with us, Mary. We hope you enjoy your stay!
Quick. Easy. Many thanks. I did call the hotel as my confirmation showed a twin bed; but I made the reservation for the King bed room. The hotel made note of that; and I will confirm when I check in.
Thanks for booking with us, Kevin. We hope you enjoy your stay!
I always make my reservation at the Aggieland Boutique Hotel when I stay overnight in College Station.
Our stay is April 18 19th and 20th. We have not stayed at your hotel yet to have any experience. Plus we booked our hotel online so we didn't deal with the front desk.
Thanks for booking with us, Frank. We hope you enjoy your stay!
I was able to make my reservation and got the room I wanted
Thank you for your review, Mark. We want you to have the best experience possible booking with us!
Cancel but do not get back the service fee of 15.99. Should make it more apparent on the web site.
Thanks for your review, Christine. We appreciate your feedback. I will share your experience with our escalations team.
--Rachael, Review Manager
Very to get the reservation done. Thanks for being so quick..
You're welcome! Thanks for booking with us, Steve!
Great place. Very supportive. Overall great experience. I would not hesitate to do it again.
Thank you for your review, Tiera. We are happy you had a good experience!
Very easy and I think the rooms are nice and affordable.
It was very easy for computer illiterate people to use.
Thanks for your review, Robert. We are happy our website was easy to use!
Easy to make reservations online. Very user friendly site.
Thanks for your review, Tona. We are happy you had a good experience using our website.
So far experience is ok.there having me fill this out before my stay.
Thanks for your review, Brandon. We are happy you had a good experience booking online.
I was able to book a room but there is no link to services you provide.
Thanks for your review and feedback, Rosemary.
I've stayed here before and they are all kind and very helpful I also need to have a little help my legs and knees are pretty much swollen all the time if u could find a very close to the front desk I greatly appreciate it thank you so much Sandy
Thanks for booking with us, Sandy. We hope you enjoy your stay!
Always the best that's why we love staying there love the outback being right there as well one of our favorite places to eat
You're welcome! Thanks for booking with us, Victoria!
Fast and easy and fast I enjoyed booking with you, Thank you for letting us stay at your motel resort! Can't wait till April to check in and see how beautiful your place is!
Thanks for booking with us, Steve. We hope you enjoy your stay!
He was very helpful and patient being that I had a lot of questions.
Thanks for your review, Valerie. We are happy one of our representatives was able to assist you and provide excellent service!
Thank you! It was very quick and convenient. Thank you for your help.
You're welcome! Thanks for booking with us, Svetlana!
I haven't even visited yet…. I will on Saturday…..
Thanks for booking with us, Maria. We hope you enjoy your stay!
User friendly and easy to navigate. Questions were answered in the way things were laid out on the page. Easy to follow.
Thanks for your review, Laurie. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Tom.