Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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User friendly making reservations online. We've stayed before and we're pleased. Also ha a great dinner and drinks. Made it to our flight on plenty of time.
Its painless! Everything was straightforward. Which is saying a lot nowadays.
Thank you for your review, Roger. We are happy you had a good experience!
This is not the first time for me. It is very simple to reserve. Click, click and you are done, its that simple.
Thank you for your review, Carleen. We are happy the booking process was easy!
It was so easy to make my reservation online,got my comp# within minutes after doing my reservation.
Thanks for your review, Megan! That’s great you received your confirmation in a timely manner!
Haven't stay yet to give feedback on room but I'm sure will be a good experience
Thank you for your review, Debbie. We hope all of our customers have a FAST and EASY booking experience!
I'm upset you're dragging this out to get a useless response out of me that ruins an otherwise easy process…
Thank you for your review, Gene. We are happy the booking process was easy! Thanks for taking time to rate us and leave a review of your experience.
Reservations were quick and easy. Prompt confirmation.
Thank you for your review, Melvin. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Really love the website it was very easy to navigate and find the right room I was looking for with that type of service I will book more often at this hotel thx for the good service
Thanks for your review, Rodrigo. We are happy you had a good experience using our website.
I don't travel much. Using Reservation Desk, I was able to get my reservation quickly.
Thanks for your review, James. We are happy the booking process was easy!
The experience was good and practical.I would recommend!
Thanks for your review of the booking process, Carlos.
$124 room rate plus $50+ fees and service charge! Ouch!
Thanks for your review and feedback, Judith. Taxes and fees are provided by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
We stay twice a year and enjoy everything about this Inn
Thanks for booking with us, Doreen. We hope you enjoy your stay!
Can't tell ya haven't stayed there yet but the online registration was ok I like real people to talk to.
Thanks for booking with us, Allen. We hope you enjoy your stay!
Very quick in set up had all the information I needed.
Thanks for your review, Sheree. We want our customers to have a quick and enjoyable booking experience.
I have not dyed at my booking reservation yet. I booked for an upcoming trip.
Thank you for your review, Kaye. We are happy the booking process was easy!
Very nice place, Staff is on point with service. Food is very tasty
Thanks for booking with us, Tim!
Had no problems reserving my room.
Doesn't tell the check in time on the confirmation
Thank you for your review, Anna. We are happy the booking process was easy!
Was able to get a reservation right away and received confirmation right away too.
Thank you for your review, Drew. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
My experience was fine. It was quite fine. Quite fine indeed.
Thank you for your review, Rick. We are happy you had a good experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Leroy. We are happy you had a good experience booking online.