Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Not blaming anyone, I am thankful for the one night. It's my fault, should have booked earlier.
I booked online hoping everything will go as planned
Thanks for booking with us, Julie. We hope you enjoy your stay!
It was an easy and quick process! Self explanatory and secure!
Thank you for your review, Patricia. We hope all of our customers have a QUICK and EASY booking experience!
It was a little bit confusing to navigate. I would prefer a person to speak with.
Marilyn, we apologize for any confusion with our website. Thanks for your feedback. We have live agents available 24/7 if you need assistance. You can call us at 800-434-1659.
I always stop at Gainesville on the forest leg of the trip. Always good experience.
Thanks for booking with us, Steve. We hope you enjoy your stay!
Super easy process to make a reservation. Looking forward to our stay!
Thank you for your review, Dennis. We are happy the booking process was easy!
It was quick and easy to use.made the process seem less.
Thank you for your review, Cynthia. We hope all of our customers have a QUICK and EASY booking experience!
Very easy to get it done hassle free. Would probably use again.
Thank you for your review, Anthony. We hope all of our customers have a QUICK and EASY booking experience!
I booked 2 rooms 3 weeks ago or so and the hotel on the night of check in only had one reservation in their system. We were on the phone for 50 minutes trying to get a refund. It was four people in my family and we were in town for the celebrity game. The one room they had was 1 bed. All of this took place at 12:00 midnight. U think they said sorry or tried to offer a discount or anything for our inconvenience. They did not. The service was horrible.
Thanks for bringing this to our attention, Hope. We are sorry about your experience. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Was able to find a room and reserve it quickly with no issues
Thank you for your review, Samantha. We hope all of our customers have a FAST and EASY booking experience!
The reservation app used by this hotel is efficient and accurate. We would have liked to inform the hotel that we'd like a quiet room away from floors w families and from elevators and ice etc machines, but, there's no section attached for this kind of information to be passed on to the hotel.
Thanks for booking with us, Donald. We hope you enjoy your stay!
It was easy to book. The only issue was we had gift certificate and i didn't see were to put in number
Thanks for booking with us, James. We hope you enjoy your stay and anniversary! Since we are an online travel agency, we typically don't accept gift certificates from the hotel.
Super easy to use. It was fast and I received my confirmation right away
Thanks for your review, Jeff. We are happy our website was easy to use! That’s great you received your confirmation in a timely manner!
I would have preferred more of a selection at the Motel. I ended up with two queens but i know they have single queens,
Welcome back! We appreciate you booking with us, Rod. Thanks for your feedback.
It was extremely easy and very fast. The follow up confirmation was quick and helpful with the reminders.
Thanks for your review, Gail. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
Experience OK... I don't wish to say anything else..
Thank you for your review, Karen. We are happy you had a good experience!
It was very simple to reserve our room. I only book a room perhaps once or twice a year. Your site made it so very easy.
Thank you for your review, John. We are happy the booking process was easy!
The web site was easy to navigate. This survey is not as friendly as the website.
Thanks for your review and feedback, Mikeal. We are happy our website was easy to use!
Easy so far. Excited for our visit to out west and to Cody.
Thanks for booking with us, Anita. We hope you enjoy your stay!
Not sure what the taxes, fees and service charge are all about. Seems high...nice room price though...
They didn't have these when we stayed there last winter...
Thomas, we charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. Thanks for booking with us!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Jeanette!