Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Hampton Inn in Pampa, TX is always a great experience. Customer service and front desk are great to work with. The staff at their breakfast are very friendly and very accommodating.
Very quick and user friendly... made it very easy to make my reservation
Thanks for your review, Elizabeth. We are happy you had a good experience using our website.
Simple easy to use reservation desk. No need to do anything different.
Thank you for your review, Kirk. We are happy the booking process was easy!
DO NOT USE! As some others have said...SCAMMERS! Booked hotel in Nashville "with a spa tub" and arrived from out of state for a bday celebration to none of what I overly paid for! This so called reservation desk CS dept and supervisors are lying nonprofessional POS and do absolutely nothing to help or accommodate their horrible services. They claim they listen to the calls then lie and say their member didn't mess up. They all give false information when questioned. Plus they are very rude! They take your money and that's it. Never again...lesson learned. STAY AWAY FROM THEM FOLKS!
We're sorry about your experience, Shawna. We want our customers to have the best experience possible when booking travel with us. I will share your feedback with our customer service manager so we can look into this further. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
They charged me $196 when it was quoted at $131 all inclusive. Will let you know if it gets sorted.
Thanks for bringing this to our attention, Matt. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I found the information I needed to book some rooms.
Thanks for your review and feedback, William. We hope you enjoy your stay!
It's what i they had so it's what i used for the booking
Thanks for booking with us, Molly. We hope you enjoy your stay!
It was very easy understand instructions...I just follow what was given me
Thank you for your review, Robert. We are happy the booking process was easy!
Easy reservation easy to find what we needed, taxes were high
Thank you for your review, Randall. We are happy the booking process was easy!
The room hadn't changed since it was opened as The Renaissance Hotel. The sofa was broken down and was filthy. Carpet was dirty. We found leftover food in the drawers near fridge. The owner needs to put money back into this place. Only reason we stayed is bc we checkin in late and was leaving early. I will not stay here again.
We're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property.
Good, clean motel. The pricing is good and the staff are friendly and helpful.
Thanks for booking with us, Scott!
I was on hold for 30 plus minutes. I attempted to use the remain in queue call back feature only to immediately receive a call back stating a representative was going to assist me to remain in hold for 20 more minutes. I also wanted to extend a previously made reservation and not create a new reservation for a day however the representative said that would be much more complicated so I now have a one day reservation in addition to my original reservation making tracking confirmation numbers and such more complicated.
We apologize for the hold time you experienced, Robert. Thanks for your feedback. I will share this with our customer service manager so we can look into this further. Please feel free to contact our escalations team at support@reservationdesk.com if you need assistance.
--Rachael, Review Manager
Describe what experience? I can do that after my experience with the hotel
Thanks for booking with us, Judy. We hope you enjoy your stay!
It was easy to pick the kind of room I wanted. It was quick
Thank you for your review, Gloria. We are happy the booking process was easy!
Excellent customer service! Very friendly and kids are excited for the pool.
Thanks for your review, Julieann. We love providing excellent service to our customers.
Easy to book the room on online. User friendly in every way
Thanks for your review, Heather. We are happy you had a good experience booking online.
Quick and easy, for a none computer guy.
I do not have fifty words to describe my experience. I wrote down why, and i do not know any more words.
Thanks for booking with us, Gary. We hope you enjoy your stay!
It was quick and easy. No problems at all. I would use it again.
Thank you for your review, Larry. We want you to have the best experience possible booking with us!
Was a bit hesitant to do on line…decided to go ahead and was pleasantly surprised at how easy it was. The conformation arrived within seconds in my email.
Thanks for your review, Robin. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
No issues good. Easy to do! Would like more information about hotel breakfast dinner parking etc. May with confirmation or prior to making final decision
Thank you for your review, Tammy. We are happy you had a good experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Linda. We love providing excellent service to our customers.