Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Doing the reservation on line was very easy and easy to find
Great and easy to manage. Don't know what else to say
Thanks for booking with us, Rita. We hope you enjoy your stay!
Quiet and very clean satisfied with our stay and would possible stay again
Thanks for booking with us, Agatha!
Online reservation. It went smooth. I don't have anything else to add.
Thanks for your review, Michael. We are happy you had a good experience booking online.
Interestingly I contacted the ship to reserve an extra night to the one we had already booked and was told the best price I could get was almost $400 for a King Deluxe Portside. Hmmmm, online got a King Bay side Deluxe which was supposed to be more expensive. Doesn't make any sense you will have to have an extra room to clean since we have to change rooms. We don't mind changing but still seems silly.
Thanks for your review and feedback, Deborah.
Pleasant to use and use and use and use and use and
Thanks for your review, Kyle. We are happy our website was easy to use!
Easy, accurate and helpful. Will use again if necessary
You're welcome! Thanks for booking with us, Kathleen! We are happy to help.
Booking was fast and easy. No jumping througj hoops or inventing passwords, just simple straightforward questions that helped me make the choices that were right for my stay.
Thank you for your review, Dena. We are happy you had a good experience!
Excellent customer Service by the customer service representative.
Thanks for your review, Javon. We love providing excellent service to our customers.
Online booking was convenient and really easy to use their website.
Thanks for your review, Ron. We are happy you had a good experience booking online.
Not too hard. Was able to do it from my phone. I hope the room is as comfortable as it looks.
Thank you for your review, Wayne. We are happy the booking process was easy!
I enjoyed the stay, was very well relaxed, and easy booking.
Thanks for booking with us, Mario!
It was easy to book my reservation, except I did not know about the booking fee which should have been posted up front before I made my reservation.
Thanks for your review and feedback, Robert.
We stay here almost once a year. Service is always good!
Thank you for your review, Millie. We hope all of our customers have a FAST and EASY booking experience!
Reservation process seems easy to understand and use!
Thank you for your review, Heather. We are happy the booking process was easy!
Nothing to report at this time"………………………………………………..
Thanks for booking with us, Lonnie. We hope you enjoy your stay!
Getting the hotel was a quick and easy process, people were very helpful.
Thank you for your review, Addison. We hope all of our customers have a QUICK and EASY booking experience!
Couldn't figure out how to book 2 queen beds or a king bed :(, they helped me contact the hotel and now have 2 queen beds.
Thank you for your review, Julia! We are happy you received the help you needed.
--Rachael, Review Manager
Everything was smooth and easy and fast. No problems at all.
Thank you for your review, David. We are happy you had a good experience!
The process went smoothly easy to use straight forward
Thank you for your review, Mary. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Cecil. We are happy you had a good experience booking online.