Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Its good place to stay and quiet, i was there last November.i liked the place to stay.
Thanks for booking with us, Ned. We hope you enjoy your stay!
Booking was very easy. No problems whatsoever. Nothing else to say.
Thank you for your review, Mary. We are happy the booking process was easy!
Easy to use. Straight forward and clear instructions.
Thanks for your review of the booking process, Mike.
Thank you very much for making online reservations so easy
You're welcome! Thanks for booking with us, Lisa!
This site made it user friendly and saved me some money. I will highly recommend it to family and friends.
Thanks for your review, Petrina. We are happy you had a good experience using our website.
Booking a reservation was quick and smooth. Received confirmation immediately along with a follow up to ensure confirmation had been received
Thanks for your review, Linda. We are happy you had a good experience booking online.
Simple and quick. I always use your online reservation service.
Thanks for your review, Renee. We want our customers to have a quick and enjoyable booking experience.
The site was easy to navigate and allowed me to complete my reservation
Thanks for your review, Peter. We are happy our website was easy to use!
It was easy. Confirmation was found in junk mail. Not a huge fan of providing card numbers on the internet.
Thank you for your review, Stuart. We are happy the booking process was easy!
I found my attempt to book a reservation for Cobblestone Suite a very easy online experience.
Thanks for your review, John. We are happy you had a good experience booking online.
Very easy to book our reservations, simply went on line and followed directions.
Thank you for your review, William. We are happy the booking process was easy!
Quick and easy!Save some dough and the way I go!Thank you
You're welcome! Thanks for booking with us, Ross!
The website is user friendly. Information was very clear.
Thanks for your review, Kathleen. We are happy you had a good experience using our website.
I found the site straight forward, easy to use, and navigate. Booking was simple and fast.
Thanks for your review, James. We are happy you had a good experience using our website.
Very pleased. It was one of the best online booking experiences I have ever had!
Thank you for your review, Bert. We want you to have the best experience possible booking with us!
Fast and easy xxxxxxxxxxxxxxxx you just significantly lowered your satisfaction rating. I have better things to do with my time!
Thanks for booking with us, Charles!
Easy and fast. Had all of the options I needed at this time.
Thanks for your review, James. We want our customers to have a fast and enjoyable booking experience.
Would have liked to see the pool view from my room as requested. And are the rooms next to or close to each other?
Thanks for your review and feedback, John. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
Great and very easy to use and would definitely use again. We had no issues and was super fast.
Thank you for your review, Chris. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Randy. We are happy you had a good experience! Enjoy your stay!