Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
It was easy to book room and navigate the website!
I needed to add tax exempt to my reservation but this reservation desk was not able to help me with this.
Thanks for your review, Angie. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. The prices quoted are directly from our hotel suppliers. Taxes and fees are provided by the hotel suppliers and are not itemized when we receive them. For this reason, we are unable to honor tax exemptions. Your total price includes taxes and fees required to complete your reservation. By paying the grand total, you agree to pay all taxes and fees. We are sorry for the inconvenience. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Scheduling my reservation was easy and self sufficient
Thank you for your review, Anna. We are happy the booking process was easy!
Good experience. Website was easy to assess, and rates were good.
Thank you for your review, Horace. We want you to have the best experience possible booking with us!
It was quick and easy do book. I will use this website to book again one of these trips I'll be going on here soon.
Thank you for your review, Tiandra. We hope all of our customers have a QUICK and EASY booking experience!
It was a very easy first time reservation with all the details for my stay
Thank you for your review, June. We are happy the booking process was easy!
I did not stay there yet but so far the experience is good.
Thank you for your review, Fred. We are happy the booking process was easy!
Easy and nice. So simple and just an overall wonderful experience.
Thank you for your review, Keisha. We want you to have the best experience possible booking with us!
Not happy about your $15.99 fee for the reservation desk. Doesn't show on site until I printed it and no refund if you cancel. It said full refund if you cancel. Too Many hidden costs.
Thanks for bringing this to our attention, Mary. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I don't know yet……………………………………,$$$$$$$$$$$$$$$$$&&&
You're welcome! Thanks for booking with us, Clementine!
Easy to use. Was able to book the room I wanted. Nice experience
Thank you for your review, William. We are happy you had a good booking experience!
Great experience great customer service great price
Thank you for your review, Eric. We want you to have the best experience possible booking with us!
Quick reservation, and easy. The total price was upfront, no hidden charges.
Thank you for your review, Jairo. We are happy the booking process was easy!
Fast and easy booking did the reservation on my phone in less than 2 minutes
Thank you for your review, Danny. We are happy the booking process was easy!
1st one that came up price ok 1st time not just booking at hotel
Thanks for booking with us, Betty!
Easy to find my way around the website and the rooms pictures helped make my decision.
Thanks for your review, Jewel. We are happy you had a good experience booking online.
Seem to work great thank you
I am please with the efficiency:-)
You're welcome! Thanks for booking with us, France!
Please confirm that you've received your booking confirmation by clicking on the link below:
Thanks for your review, Earl. We want our customers to have a quick and enjoyable booking experience.
After directly calling a Hampton Inn to avoid booking agents, the Hampton desk clerk made my reservation through Travelpass. My entire reservation was charged twice. The were notified immediately when I received my credit card statement. After 7 months and hours of useless phone calls, I still have not received the check that they said they would send. Their customer service agents told me 7 different times that a resolution would occur in 7-10 days. They I have received exactly one email and no refund.
Hilton takes no responsibility for their booking agents.
Thanks for bringing this to our attention, Kelli. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
First off I thought I was speaking with the front desk of the hotel the entire time I was booking, their company name is misleading and the man I was speaking with was hard for me to fully understand as there was a language barrier. I inquired about receiving the special government rate because we use this hotel for several events a year and the man stated they could not give me the rate which I was confused about but he was adamant. Thinking I was speaking with the front desk I conceited and went forward booking, upon receiving the confirmation email I was shocked to see the price was almost double what I usually pay, and then I saw a service charge as well, when I began asking questions and pulling back the man hung up on me. I called the hotel front desk and they informed me there was in fact rooms with the special rate, but I would have to call back "reservation desk" and cancel with them…I called back and cancelled but they informed me they would still charge me a service fee. I argued that I hadn't fully confirmed the charges or reservation before the man hung up on me but they told me it was too late and they could escalate it to be reviewed but that my refund would not be guaranteed.
So that's the scam, no matter what you say or do or what happens they still get your service fee charge and take your money. I'm extremely disappointed and shocked at this companies actions. Sleezy and should be illegal. Do NOT use them.
Update: they refunded me both amount of money however they only did after I posted multiple bad reviews.
Thank you for bringing this to our attention, Justin. We're sorry for any confusion between us and the hotel where you are booking. Reservation Desk is an online travel agency. We do not contract with hotels directly. Instead, we partner with online travel agencies and sell their listings. I will share your feedback with our customer service manager so we can look into your situation further. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Coy. We are happy you had a good experience using our website.