Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Quite easy to book a room. Straight forward and easy to go thru the process of booking
Good SO FAR! I Hope all goes smoothly at Hotel. Hard to say what I really think before I'm on the property.
Thanks for booking with us. We hope you enjoy your stay!
The Harlows website was easy to maneuver and it is a secure booking site! That was very comforting.Which I appreciated!
Thanks for your review, Tonya. We are happy you had a good experience using our website.
Very accommodating 👍 and you could understand the person I was talking too
Thanks for your review, Norma. We are happy one of our representatives was able to assist you and provide excellent service!
We always stay here when in town. Clean and comfortable and great breakfast. All good, thanks
Thanks for booking with us, Bradley. We hope you enjoy your stay!
Very smooth process so far. Very busy! Glad I made the reservation when I did! Service was smooth and efficient. Everyone was pleasant.
Thank you for your review, Catherine. We are happy you had a good experience!
Cost per room should include taxes and fees. The cost was quite bit lower until you add to the basket and te total jumped 100 bucks due to taxes.
Thanks for your review and feedback, Dan. Taxes and fees are provided by the hotel suppliers. They are included with the rate and can be a higher cost when you check-out. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy, efficient, process to book a reservation. Will choose this again
Thanks for booking with us, Renee! We are happy the booking process was easy!
It was simple and painless, I really enjoyed my experience.
Thank you for your review, Conner. We are happy you had a good experience!
I reserved a 2 bedroom suite so we could have 4 people. Reservation confirmation said 2BR Suite but right below it said 1 room, 2 people. I called to follow up. After 15 minutes or so the agent agreed to call the resort to clarify. They said it was a 2 br suite so we should be ok. Very confusing and alarming.
Thanks for your review, Darrell. We apologize for any confusion. Thanks for your feedback so we can improve. If you need any help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I stayed at a hyatt Regency last year and it was a wonderful experience
Thanks for booking with us, Valerie. We hope you enjoy your stay!
Extremely easy to book my reservation! My brother stayed at the HGI months ago, and gave it an excellent review!
Thank you for your review, Elaine. We are happy the booking process was easy!
Quick and easy. Would like a handicap room if possible/
Thank you for your review, Doug. We hope all of our customers have a QUICK and EASY booking experience!
Was good and fast very good experience I will tell people bout my experience
Thank you for your review, Alvin. We are happy you had a good experience!
This was very easy to use and straightforward, would highly recommended and saved me a few bucks as well!
Thanks for your review, Thomas. We are happy you had a good experience using our website.
Great Tool to use - good experience - tool is good
Thank you for your review, Mary. We are happy you had a good experience!
Fast - Efficient. Easy to use - received booking info and receipt immediately.
Thanks for your review of the booking process, Brenda.
Very easy process to get my hotel booked. Website worked great and everything worked really fast! I had no issues booking this hotel.
Thank you for your review, Brandon. We are happy you had a good booking experience!
Stayed here last year, re-booked again for this year, no problems, very straightforward booking process.
Thanks for booking with us, Ralph. We hope you enjoy your stay!
Amazing. Fast and efficient service. Highly recommend
Thank you for your review, Patrick. We are happy you had a good experience! Thanks for recommending us.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Craig. We are happy the booking process was easy!