Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to making reservations. Received confirmation email quickly.
Easy to reserve and have been here before - wonderful!
Thank you for your review, June. We are happy the booking process was easy! Enjoy your stay!
Great fast easy and quick information available great pictures
Thank you for your review, Christine. We hope all of our customers have a FAST and EASY booking experience!
Just needed something cheap for a two day honeymoon. Only cost around 130 something for two nights for two adults.
Thanks for your review, Rachel. We want our customers to have the best rates possible.
Service was great- super fast and easy. User friendly, showed me all the options
Thank you for your review, Elizabeth. We hope all of our customers have a FAST and EASY booking experience!
Awesome 👏great service will enjoy our stay Ramada is a great place to stay even staff are friendly with us and they greet us with their hospitality n very supportive and respectful and friendly staff. Very clean and very nice rooms n staffs are very nice and very helpful even the front desk staff are very friendly 👍
Thanks for booking with us, Rajendra!
It was quick and easy to book online. A lower rate room close to my concert venue. Rates were lower than hotel search engines.
Thanks for your review, Katrina. We are happy you had a good experience booking online.
Great service. Easy to use. Speedy confirmation of reservation.
Thank you for your review, Julie. We are happy you had a good experience! That’s great you received your confirmation in a timely manner!
It was good easy way to make reservations wurhout waiting on someone to answer the phone
Thank you for your review, Larry. We are happy the booking process was easy!
Kept logging off. Less expensive room was reserved before I could book.it.
Thanks for booking with us, Marcia. We hope you enjoy your stay!
Pretty easy process for me. I like to keep it simple.
Thanks for booking with us, Stephen. We hope you enjoy your stay!
Only done a reservation, but it was quick and easy
Thank you for your review, Mike. We hope all of our customers have a QUICK and EASY booking experience!
Easy process to make reservations online for rooms
Thanks for your review. We are happy you had a good experience booking online.
Quick and easy. The website was easy to follow and quick response time.
Thanks for your review, Richard. We are happy our website was easy to use!
Great customer service, and easy to do especially if you don't have a home computer.
Thank you for your review, Johnie. We are happy the booking process was easy!
Booking was a fine experience. No problems encountered.
Thank you for your review, John. We are happy you had a good experience!
Made reservations for a special weekend in Maggie Valley and it was quick and easy.
Thank you for your review, Peter. We hope all of our customers have a QUICK and EASY booking experience!
Buen precio y comodidad fácil de reservar y ahí muchas ubicaciones
Gracias por reservar con nosotros, Ana.
Overall very good experience with Reservation Desk.
Thank you for your review, Florencio. We want you to have the best experience possible booking with us!
Simple, clear, informative. It did not take long to reserve a room, either.
Thanks for your review of the booking process, Michael.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Norma. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!