Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Is ok too many extras fees. Otherwise internet friendly
It was amazing, been there before and the service is great!
Thanks for booking with us, Yarizdy. We hope you enjoy your stay!
Helped me find my old account and helped me make reservations.
Thanks for your review, Loretta. We love helping our customers!
Like I was at the front desk. Fast, as well. Got a text pretty quickly with confirmation.
Thanks for your review, Keith! That’s great you received your confirmation in a timely manner!
Very easy and looking forward to my stay. Great way for me plan a getaway
Thank you for your review, Katie. We are happy the booking process was easy!
From start to finish, it was easy Peezy! I look forward to my stay in Destin, Florida and I look forward to enjoying some time by the pool as well as by the ocean
Thank you for your review, Stephanie. We are happy the booking process was easy! Enjoy your stay!
Would like to use a discount of some sort...guessing I can do that at check out?
Thanks for your review, Joseph. Some hotel reservations have discounted rates. If a room has this special discount, then it will be shown in the room title. If the discount is not indicated, the provider no longer has that rate available.
It was user friendly and fast results without much of a fuss
Thanks for your review, Luzka. We are happy our website was easy to use!
Good experience. That's all I want to say but I will submit 50 characters.
Thank you for your review, Esperanza. We want you to have the best experience possible booking with us!
Quick and convenient, easy to use, will use again,
Thanks for your review of the booking process, Howard.
Very easy to use reservation site! Information clear and concise, photos were helpful.
Thanks for your review, Cheryl. We are happy you had a good experience using our website.
Very smooth and easy, in a persons busy world they made it easy to get booking done
Thank you for your review, Kim. We are happy the booking process was easy!
Very easy to use. I don't like you making me do this though lol. But it is a great app or service.
Thanks for your review, David. We are happy our website was easy to use!
Easy and affordable way to pay 💰 I would continue using it for future stays.
Thanks for your review, Olguita. We want our customers to have the best rates possible.
My first time booking rooms for my new job, hoping it all turns out without any problems... scary for my first time doing this.
Thanks for booking with us, Shelley. We hope you enjoy your stay!
Very easy to use. Quick response time. Would use again and recommend to others.
Thanks for your review, Claire. We are happy our website was easy to use!
Very fast and easy 👌no cliches,got finished in minutes and my reservation was sent both email and text. So I am set for July.
Thanks for booking with us, Mary. We hope you enjoy your stay!
Good and fast and made it very easy to book the reservation
Thank you for your review, Leann. We are happy the booking process was easy!
Easy and fast very neat and clean super simple to navigate and very transparent, thanks so much for this booking platform
You're welcome! Thanks for your review, Pat. We are happy you had a good experience using our website.
Booking a room was easy and quick. Photos and description of the room were helpful to decide on the room to book.
Thank you for your review, Takako. We hope all of our customers have a QUICK and EASY booking experience!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Giberto.