Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
When looking to reserve a room at the Stanley, my laptop said no rooms were available for that time frame, but my phone listed several rooms available, so I booked a room from my phone. Still not sure why the discrepancy.
Ditto above, other site I'm i uslaky uae don't demand a survey at the end, I don't like to have to do this for everything I do. I get it but it's annoying.
Thanks for your review and feedback, Adrienne.
Much easier than booking on the hotel website. Better website.
Thanks for your review, Kari. We are happy our website was easy to use!
Ok so far with what i know; no issues with system...let's see if my room is there when I get there
Thanks for booking with us, Glenna. We hope you enjoy your stay!
Quick and easy
Good was satisfied with the reservation desk
Thank you for your review, Margo. We hope all of our customers have a QUICK and EASY booking experience!
Hi. It was easy to use but the constant request for a satisfaction survey is bit of a pain. Requesting a bypass option for the survey
Robert, thanks for taking time to rate your booking experience. We appreciate your feedback.
Good, super quick and easy. Looking forward to using again.
Thank you for your review, Emily. We hope all of our customers have a QUICK and EASY booking experience!
Since we haven't yet stayed, we just made our reservation, the website told us everything we wanted to know about the hotel amenities and the about the rooms. Wanted a room with a king, but sold out online. Settled for a 2 queen room. We're good with that.
Thanks for your review, Catherine. We are happy you had a good experience using our website.
I only made a reservation. Not much of an experience
Thank you for your review, Wendy. We are happy the booking process was easy!
Fast easy service made it simple to find and get it all done
Thank you for your review, Deirdre. We are happy the booking process was easy!
Used computer base method to make reservation. Had no issues, selected needed date, type room, reviewed cost, made payment, received confirmation... No issues.
Thanks for booking with us, Dorothy!
Looking forward to the weekend getaway and new place to explore.
Thanks for booking with us, Doreen. We hope you enjoy your stay!
I haven't checked in yet but so far booking last minute has been a positive experience
Thank you for your review, Erica. We are happy you had a good booking experience!
Quick and easy reservation process. I have never had any issues making reservations.
Thank you for your review, Patricia. We want you to have the best experience possible booking with us!
Easy access.would like to know if I received Wyndam reward credit.no issues. Great place to stay.
Thank you for your review, John. We are happy the booking process was easy!
Nice, clean hotel. Reservation site was easy to use
Thanks for your review, David. We are happy our website was easy to use!
The procedure was easy, but I wish I had been provided with the phone number of the hotel because I had questions that weren't answered.
Thank you for your review, Stephen. We appreciate your feedback.
Easy to reserve the room, I receive my confirmation very quickly
Thank you for your review, Silvia. We are happy the booking process was easy! That’s great you received your confirmation in a timely manner!
Well the 1st time I called the person placed me in the wrong hotel. So I canceled that reservation. The made anntoher at the correct place.
Brian, thank you for your review and sharing your experience. We're sorry you had some trouble with your reservation.
Was a great experience got what I wanted and a good price...
Thanks for your review, Ethel. We want our customers to have the best rates possible.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, Donna!