Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was wonderful, i had no problem navigating my way through the information seen, i look forward to doing it again.
Thank you for your review, Clive. We are happy you had a good experience!
Very helpful. Very easy to book. Nice serves! Thank you
You're welcome! Thanks for booking with us, Kristeena. We are happy to help!
On a trip to Charleston, I used my phone to try to book a reservation at a Wyndham Hotel.
As I was driving, I did a voice search for "Wyndham Riverside Charleston, South Carolina".
Then I selected the first result. "La Quinta Hotel Riverside, Charleston SC"... "Call"...
I was connected to an unidentified person who said they were a "Booking Agent" FOR La Quinta and he could make the reservation for me. When I asked, "Are you an Actual La Quinta clerk" he assured me he was and he was authorized booking agent for La Quinta, again.
Because I was driving, He went through the form to book online, and at the end, he gave me an account of rates and fees and a conformation number... I also told him that I had my two dogs with me and that, I wanted to know if there was a surcharge for them, He assured me that they would be alright be La Quinta accepts dogs... At the very end of the list he said, also... there would be a $15.99 "booking" fee, but said nothing about a pet fee. Again, because I was driving, I agreed to the six minute process an gave my credit card number.
I get to the hotel and the front desk clerk asks if I have a reservation and I show her the confirmation number I had been sent. She then asked my name, because she could not find a reservation with the number I had given. Then, a telephone number...! She finally found it with my phone.
While checking in, was asked if I had any pets and I said, I told your booking agent that I had two dogs. Then was charged an additional $12 per dog... So now my sur-charges for $90 hotel stay is up to is $135... for a $90 a nite hotel...
If I had gone through the ACTUAL La Quinta reservation system, I would have had no surprises and chosen another hotel where pets are actually accepted at no additional fees!
Travel Pass and their Reservation Desk partner were totally predatory and deceptive in their practices!
Thanks for bringing this to our attention, Bob. We would like to look into this further. I will send you an email for your information. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to book! Love the option of having a cancellation policy!
Thank you for your review, Noelle. We are happy the booking process was easy!
Great way to show gratitude to the guess that comes in the building
Thanks for booking with us, Laqueisha!
Great experience and the online system was easy to use and would use it again
Thank you for your review, Emilio. We want you to have the best experience possible booking with us!
Quick without an issue found the booking online and booked immediately
Thanks for your review, Kimberly. We are happy you had a good experience booking online.
I'm looking forward to my stay, I will let you know how it goes after
Thanks for booking with us, Christina. We hope you enjoy your stay!
Easy to do and look forward to this stay. I just hope the photos of the area.
Thanks for booking with us, Budd. We hope you enjoy your stay!
Scheduling a reservation was quick and I received a response back with my reservation number right away.
Thanks for your review, Michelle. We want our customers to have a quick and enjoyable booking experience.
Very easy to navigate and understand, and didn't take up a lot of my time completing
Thanks for your review, Mark. We are happy you had a good experience using our website.
I don't understand why for a reservation the amount of the room has already been deducted from my bank account. Now uf I have to cancel for any reason, it takes too long to be reimbursed!
Thank you for your review, Sandra. Hotel rates are dynamic and can change as demand for rooms increases. We charge your credit card as soon as the booking is made to guarantee you will receive the best rates possible. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
This reservation was easy to make using your website.
Thanks for your review, John. We are happy you had a good experience using our website.
We've stayed here before and felt very safe and quiet
Thanks for booking with us, Jody. We hope you enjoy your stay!
Very easy to book on line no problems simple as can be
Thanks for your review, Benjamin. We are happy you had a good experience booking online.
Site jabber, made the reservation process simply and easy anyone can do it.
Thank you for your review, Ted. We are happy the booking process was easy!
I found it easy and informative setting up our reservations. We got exactly what we wanted and needed.
Thank you for your review, Sandra. We are happy the booking process was easy!
Easy completing reservation. Got confirmation instantly.
Thanks for your review, Erica! That’s great you received your confirmation in a timely manner!
Was not happy when calling to make this reservation; however, quick and easy on line. Thank you!
Thanks for your review, Deborah. We are happy you had a good experience booking online. Please feel free to contact us at 800-434-1659 if you need assistance.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Shane. We want you to have the best experience possible booking with us!