Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Great happy with reservation
But let's hold off and see if you don't $#*! up my check in and my check out before my reviews
First part smooth
Long way to go
Based on the price of the hotel per night, I would think there would be continental breakfast offered as part of the price.
Thanks for booking with us, Jacque. We hope you enjoy your stay!
Well it was not as nice as we hoped. So we tried to to fast check in. And using name number and email nothing was recognized. So had to wait in line for 30 plus minutes. When there was 7 front desk workers. So upon check out. We HAD NO HOT WATER! And had to wait on the phone for over 10 minutes for someone to answer. So went to check out using the tv. And that was not working for some reason. So had to go to front desk. Now explain to me why I had to pay an extra $15.99 service fee and this
Was the service I received?
Clifford, we're sorry to read what happened when you arrived at the hotel. Reservation Desk is an online travel agency that books rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
I need a receipt for my stay. That is a problem as I expense stays for work. If I can't get a receipt easy, I will not use your site and will actively avoid your site.
Thanks for your review, David. We are happy our website was easy to use!
Excellent service. Easy to find choosing the room. Good rates and all it's clear understanding the reservation process.
Thank you for your review, Williams. We are happy you had a good experience!
Easy to do. Quick and simple. Hope the stay is as good.
Thanks for your review, Kristin. We want our customers to have a quick and enjoyable booking experience. Enjoy your stay!
So easy to book online took me less than 5 mins! Was able to have so many options for room
Thanks for your review, Elizabeth. We are happy you had a good experience booking online.
It was easy to reverse and choose accommodations.
My husband had surgery down the road so very close and east access.
Thanks for your review, Sandra. We want our customers to have a quick and enjoyable booking experience.
Only one glitch I wanted two beds but will try when I'm there. Other than that really easy to navigate
Thanks for booking with us, Keith. We hope you enjoy your stay!
I was concerned booking for Labor Day weekend would be outrageous but these were in line with rates I have paid in the past.
Thanks for booking with us, David. We hope you enjoy your stay!
Very nice and simple to use no problems at all fast booking
Thanks for your review, Ronald. We want our customers to have a fast and enjoyable booking experience.
My sister in law went to your suites yesterday and said it's a nice hotel. Looking forward to staying in sunny Florida in November.
Thanks for booking with us, Jane. We hope you enjoy your stay!
Very fast confirmation. It was the only way to confirm my reservation. Hopefully the stay will be as easy and well experienced.
Thanks for your review, Kenneth! That’s great you received your confirmation in a timely manner!
Easy to reserve and it was worth the effort to reserve through the reservation desk
Thank you for your review, Sean. We are happy you had a good experience and look forward to your next booking with us!
Made future reservations, very easy and great value. Assuming there are no issues when I check in this will be the easiest and reservation and best value of all my 2024 trips.
Thank you for your review, Armando. We are happy you had a good booking experience!
Very easy to fill out the reservation and be able to pay for the services I feel very satisfied
Thank you for your review, Ingrid. We are happy you had a good experience!
Easy to get reservation. No problems. Piece of cake.
Thank you for your review, Steven. We are happy the booking process was easy!
I would have rather spoken with a person, but this was fine.
Thank you for your review, Brian. We are happy the booking process was easy!
This was such a great experience it took no time at all so smooth
Thank you for your review, David. We are happy the booking process was easy!
Easy website and no problems booking. Nice place to stay
Thanks for your review, Michael. We are happy our website was easy to use!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent customer service, is one of our top priorities as a company. Whether traveling for business, pleasure, or a quick weekend getaway, know that we will be there every step of the way as you plan your next trip. Our goals are to provide every customer with the best booking experience possible and maintain strong relationships with our hotel partners. We want every traveler who books with our platform to feel at ease, knowing they will have a hotel ready for them when they arrive at their destination.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for booking with us, John. We hope you enjoy your stay!