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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Experience so far has been good. Looking forward to our stay.
Thank you for your review, Mark. We are happy you had a good experience!
Made easy. And took little time.Most desk clerks are very friendly.
Thank you for your review, Patti. We are happy the booking process was easy!
I am very happy with the product and service that I received.
Thanks for your review, Linda. We want our customers to have the best rates possible.
I was nice fast quick and easy to book and they sent the response with all the information need directly after
Thanks for your review, Joanna. We want our customers to have a quick and enjoyable booking experience.
I can't comment when I haven't stayed at the hotel yet
Thanks for booking with us, Georgia. We hope you enjoy your stay!
Got a wonderful room for a great price.im very happy with the room, everything is clean and the looks are really pretty and calming.
Thanks for booking with us, Vickey and Melody!
Was a bit surprised at the cost, higher than expected. And I was searching for the actual hotel wound up here.
We appreciate your feedback, Ken. Thanks for booking with us!
Easy, fast and no hassle. I would recommend this hotel to others.
Thank you for your review, Helen. We want you to have the best experience possible booking with us!
Clean, homey.
Great staff, very friendly & quiet.
Walking distance to many things.
Thanks for booking with us, Destine. We hope you enjoy your stay!
We need to be in Vancouver for the evening and as I have stayed here before, and been very satisfied I just booked the Sandman without any trepidation.
Thanks for booking with us, Beverley. We hope you enjoy your stay!
Charged double and they misrepresented themselves as hotel personel.Lied when I called to discuss pricing by saying they could not find my reservation.Had no problem with charging my card though.
John, thanks for bringing this to our attention. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Site is easy to use and self explanatory. Revisited after comparing other sites
Thanks for your review, John. We are happy you had a good experience using our website.
Easy and quick. Thanks. I am old! In the venue of technology I am a dinosaur; an oldasauras. This site was so easy even I got through it no problem.
Thanks for your review, Mark. We are happy our website was easy to use!
Easy to read and follow instructions, well laid out plan and services.
Thank you for your review, Jane. We are happy the booking process was easy!
Outstanding Performance easy to work with great rates will recommend to friends
Thank you for your review, William. We are happy you had a good experience!
Reservation Desk made it so easy to reserve a room, one of the easiest I have ever used.
Thank you for your review, Michelle. We are happy the booking process was easy! Thanks for choosing to book with us!
Easy and fast… according to my wife who did the reservation
Thank you for your review, Willie. We hope all of our customers have a FAST and EASY booking experience!
Booking was easy easy easy easy easy easy easy easy
Thank you for your review, Carmen. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jason. We are happy the booking process was easy!