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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Very easy process. Easy to pick dates, room and price. Pick room and pay.
I was looking for a hotel for my daughter's q6th birthday. Indoor pool, hot breakfast, suite style room. The site made navigating what I was looking for easy and took no time at all.
Thanks for your review, Roseann. We are happy you had a good experience using our website.
It was very easy to see all the options, pricing, and availability and then make my reservation.
Thanks for your review of the booking process, Joshua.
I received two confirmations. I'll bring both with me to the conference. Thanks
Thanks for booking with us, Danette. We hope you enjoy your stay!
Will stay nowhere but Motel^. Have always had the best experience
Thanks for booking with us, Elizabeth. We hope you enjoy your stay!
I called reservation desk and Sophia went above and beyond to find me the hotel that fit our needs. Super friendly and personable
Thanks for your review, Christine. We are happy one of our representatives was able to assist you and provide excellent service!
User friendly as far as making the reservation. They have followed up almost immediately.
Thanks for your review David. We are happy you had a good experience using our website.
Very efficient process, which was much appreciated!
Thank you for your review, Jeff. We are happy you had a good experience!
So far, so good. I used this site because it's what popped up
Thank you for your review, Mary. We are happy you had a good experience!
My online reservation experience was simple and quick. I got answers to all our questions and before I booked and we're looking forward to a pleasant stay.
Thanks for your review, Greg. We are happy you had a good experience booking online.
Reservation Desk was easy to navigate and use for booking a hotel room this summer during a college visit with my daughter.
Thanks for your review, Meridith. We are happy you had a good experience using our website.
Amazing experience online I would definitely recommend
Thanks for your review, Mariah. We are happy you had a good experience booking online.
So far excellent will be able to determine more after trip has been completed
Thanks for booking with us, Lloyd. We hope you enjoy your stay!
Great experience simple and easy to use
Much better than waiting on a phone call
Thank you for your review, Mary. We want you to have the best experience possible booking with us!
We Love staying here!
The staff is Awesome!
Restaurants are Great and the Casino is fun!
Special Events are a Bonus!
Thanks for booking with us, Deborah. We hope you enjoy your stay!
Feel like that was easy to following up and booking a room for stay.
Thank you for your review, Jishan. We are happy the booking process was easy!
Haven't been there yet. But didn't ask for my hard rock card number.
Thanks for your review, Holly. We are happy you had a good experience booking online.
Quick and easy. Confirmation received immediately.
Thanks for your review, Lynda! That’s great you received your confirmation in a timely manner!
Everything went as it should. I have stayed there before and it was a great place
Thanks for booking with us, Carl. We hope you enjoy your stay!
We stayed at the hotel 03/29 with our small dog, I understand there will be a $30 fee for the night, and a $25 deposit which is refundable within a week, we traveling with our little dog again and she will be staying in our room for the night
Thanks for booking with us, Peter. We hope you enjoy your stay with your dog!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Mark. We are happy the booking process was easy!