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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Easy and quick response and very informative and helpful
Why must you harass your customers this way?
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Thanks for taking time to rate your experience. We appreciate your feedback and apologize for any inconvenience.
It was confusing! It took a while for me to get the correct dqtes into the program. I was finally able to and proceeded to book a room. I was sucessful.
Thanks for booking with us, Stephen!
Quick and easy with a fast confirmation. Also a follow up to make sure we received the confirmation.
Thanks for your review, Kathy! That’s great you received your confirmation in a timely manner!
Easy to book the room that needed to be booked…………..
Thank you for your review, Brian. We are happy the booking process was easy!
I called so that the group rate could be applied to my reservation. The exchange was pleasant
Thank you for your review, Tulia. We are happy the booking process was easy!
Quick and easy. As long as it is booked and reserved as stated it will be great.
Thank you for your review, Bruce. We hope all of our customers have a QUICK and EASY booking experience!
I tried to call and make a reservation in person - with a live person - this is for two teachers to attend a conference being held at the hotel. I was told there were no rooms available, sent to sales because there was probably a 'block of rooms'... only to be told that I needed to book the reservation on line. Now I have to dispute the $15.99 service charge - we don't need 24/7 access to the service desk! And we also should not be charged tax as we're a public charter school
Thanks for your review. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. I will share your feedback with our customer service manager. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
It went well. I was happy with the process. Thank you
You're welcome! Thanks for booking with us, Dennis!
Big snow storm scheduled for the day that I leave. Because I have to drive an hour and a half to get to the airport we decided to drive down a day early.
Thanks for booking with us, Marian!
Once you find the dates that you want, just enter your credit card information and your booked
Thank you for your review, Edward. We hope all of our customers have a FAST and EASY booking experience!
Booking was quick and easy, best rates online. Very pleased
Thank you for your review, Drake. We are happy you had a good booking experience!
I made a reservation for two nights, meaning to hit three nights. The second I completed the reservation, I noticed what I did. I called them immediately to ask the to extend the reservation. They said they could not. What? And they said I'd need to cancel the booking and start over. But, I'd have to eat the $15.99 service fee and pay another $15.99 service fee for the new reservation. I was pretty peeved. On top of that, when they tried to book me all over again, MI AYBE FIVE MINUTES later, and the price went up $13.00 per night. I kept my existing reservation and will be figuring out something else. So annoying.
Thanks for bringing this to our attention, Kate. I will share your feedback with our customer service manager so we can look into this. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
Awesome! A simple and pleasant experience, I had no trouble at all making my reservation
Thank you for your review, Monte. We want you to have the best experience possible booking with us!
Easy to use. Booking was easy to complete with the Reservation desk. I like the application's design.
Thank you for your review, Carisa. We want you to have the best experience possible booking with us!
Quick, easy and excited about the payment plan. Thanks
You're welcome! Thanks for booking with us, Kimberly!
I shopped many hotel reservation site and this one was the cheapest
Thank you for your review, Gary. We are happy the booking process was easy!
Booking was easy - they accepted my address which was nice
Thank you for your review, Warren. We are happy the booking process was easy!
Efficient quick friendly professional courteous assistance
Thanks for booking with us, Daniel!
Prompt service when booking a stay we will be more than happy to recommend the process to others
Thanks for your review, Randy. We are happy our website was easy to use!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your review, Jason. We are happy the booking process was easy! That's great you had the information you needed.