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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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It was very confusing for an older adult who made a mistake and need to change a date. Realy could not understand the the girl on the other end.
Good Experience with person answerting the phone. Answered all my questions and resolved my issue.
Thanks for your review, Pamela. We are happy one of our representatives was able to assist you and provide excellent service!
Great and easy to do. Transaction was easy and fast!
Thank you for your review, Demertrice. We are happy the booking process was easy!
Easy to make a reservation and looking forward to our trip in July
Thanks for booking with us, Dawn. We hope you enjoy your stay!
Thank you for the easy reservation. Very easy to use
You're welcome! Thanks for booking with us, Rebeccah!
There was no mention of a $15.99 fee to use the Reservation Desk for booking until I got a confirmation. If it was shown anywhere it certainly wasn't apparent. Would not have used this site this had been shown up front.
Thanks for your review and feedback, Lauren. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. The service fee is shown on the check-out page when you book online. We apologize if that was unclear on our website. Thanks for your feedback. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Easy to use and book with. I hate doing these damn surveys. This is the second one that I have done for this site.
Thank you for your review, Ross. We are happy the booking process was easy!
Easy and quick way to re-describe my experience when I was prepared to get a room
Thanks for your review, Norma. We want our customers to have a quick and enjoyable booking experience.
It was good. I'm older and not a great one for all the tech stuff but I was am to navigate through it.
Thanks for your review, Andy. We are happy you had a good experience using our website.
Looking forward to a nice night. Attending niece retirement party on the 6th.
Thanks for booking with us, Carolyn. We hope you enjoy your stay!
Very nice and helpful……………………………………………………………………………
Thank you for your review, Elijah. We are happy you had a good experience!
I dont need to be charged 16 bux for a service i can do myself if the stinkin company would just post its damn phone number!
Thanks for your review and feedback, Craig. We charge a service fee so we can provide 24/7 customer support. This includes providing service if you have an issue with your reservation or need assistance. Our staff is available anytime you need us. Please feel free to contact us at 800-434-1659 if you need assistance.
--Rachael, Review Manager
If I'm satisfied take me at my word and quit asking for more.
Thanks for booking with us, Lisa!
Fast and convenient, very easy to navigate ans book
Thanks for your review of the booking process, Darrell.
So clean and comfy and amazing location I love it. Also the rooms are clean and comfortable
Thanks for booking with us, Jina!
Very fast and E-Z, was able to work the website with no problem. The room availability was what I was looking for and of course downtown Vegas.
Thank you for your review, Hector. We are happy you had a good booking experience!
Went smoother than expected. Great! It was better than going through a middle man!
Thank you for your review, Linda. We are happy you had a good experience!
I had no problems booking on line just have to do what it tells you
Thanks for your review, Margaret. We are happy you had a good experience booking online.
Website easy to navigate. Booking easy. Dates easy to change
Thanks for your review, Gail. We are happy our website was easy to use!
I love the location, the updated rooms are nice and the beds are so much more comfortable.
Thanks for booking with us, Rita!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review and feedback, Tim. We apologize for any confusion. Reservation Desk is an online travel agency. We are recognized by the biggest names in travel and book reservations at over 200,000 hotels worldwide. If you’d like more help with your reservation, you may also contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager