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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Great. Booking was very simple on the website. No problem whatsoever. Can't wait to see NYC.
I'm glad I check with the property on its own for a great deal.
Thanks for your review, Karen. We want our customers to have the best rates possible.
This email does not specify what hotel this reservation is for. I had to match up the confirmation numbers. I made 6 reservations in one day.
Thanks for booking with us, James. If you’d like more help with your reservation, you may contact our escalations team at support@reservationdesk.com.
Easy to use the site to process my reservation. Nice site
Thanks for your review, Nora. We are happy you had a good experience using our website.
Sometimes if you have questions you just want to talk to a person
Thanks for your review, Molly. We have live agents available 24/7! Please feel free to contact us at 800-434-1659 if you need assistance.
Smooth as silk I am a analog man in a digital world
Thanks for your review, Doug. We are happy our website was easy to use!
Hopefully it all went well booking our rooms.
I decided to book direct this time because the 3rd party sites didn't offer the same info on the room selection
Thanks for booking with us, Duane. We hope you enjoy your stay!
Good helpful thank you for this excellent easy process
You're welcome! Thanks for booking with us, Joshus!
Very easy making reservation amd photo layout. Reviews were positive
Thank you for your review, Thomas. We are happy the booking process was easy!
It was an easy experience and hope the room will be as satisfactory
Thank you for your review, Jane. We are happy the booking process was easy! Enjoy your stay!
Easy and quick location - I am able to rest in a quiet environment!
Thanks for booking with us, Cupp!
I am somewhat of a celebrity. I trust in Red Roof. Everyone leaves me alone here. I luv it.
Thanks for booking with us, Michael. We hope you enjoy your stay!
The only thing missing is breakfast so if that is offered, then my score would be five stars
Thanks for booking with us, Thomas!
I booked a room on line. The web page was easy to access and the room was easy to book.
Thanks for your review, Jean. We are happy our website was easy to use!
It was easy to reserve the rooms. Would recommend this to anyone,.
Thank you for your review, Ada. We are happy the booking process was easy! Thanks for recommending us!
It worked! We found it. We enjoyed it and will stay here again.
Thanks for booking with us, Earl!
Simple and quick, first time I have used this service
Thanks for your review, Tippy! We love first-time customers!
Overall great service. I've been well taking care of and I love the service.
Thanks for your review Stanley. We love providing excellent service to our customers.
I was able to book my room online quickly and without hassle. I received my confirmation via text and by email immediately. I'm looking forward to my stay.
Thanks for your review. We are happy you had a good experience booking online. That’s great you received your confirmation in a timely manner!
Once to the booking site was quick and straightforward on my phone. Tried on my girl friends phone which is Samsung and it didn't cooperate though
Thanks for your review, Josh. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your review, Brent. We are happy you had a good experience using our website. Enjoy your stay and NYC!