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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Straight forward and easy reservation process. Nothing further.
Thank you for your review, Manuel. We are happy the booking process was easy!
Speedy service online. No problem and very convenient way to be able to accomplish quickly and don't have to talk to anyone
Thanks for your review, Theresa. We are happy you had a good experience booking online.
I could not leave a request for a late check-in
I was on hold for approximately 20 minutes total on 2 calls
Still haven't received a return call.
Debra, we apologize for the hold time you experienced and for any inconvenience this caused you. We appreciate your feedback so we can improve. Please feel free to contact our escalations team at support@reservationdesk.com if you need assistance.
--Rachael, Review Manager
I wish we could have gotten a better deal since we are staying for 4 days.
Thanks for your review and feedback, Robert.
Good I like it… it no problem doing. Very understandable
Thank you for your review, Clyde. We are happy the booking process was easy!
Last minute reservations for a wedding never stayed here before but has everything we need
Thanks for your review, Jack. We want our customers to have a quick and enjoyable booking experience.
Good Easy to use and very helpful. Thank Easy to use and very helpful. Thank you!
You're welcome! Thanks for booking with us, Ed!
Booking was simple, fast and straight forward to follow
Thanks for your review of the booking process, Brandon.
Never went there yet, but awesomeness. Been there before and was great, should be the same or better.
Thanks for booking with us, Ernest. We hope you enjoy your stay!
The Site seems easy enough but I couldn't find a specific spot to request special needs. I would like the 3 rd floor and street side
Thanks for your review and feedback, Wes. If you would like special room accommodations, please feel free to contact us at support@reservationdesk.com with your request. You also may contact the hotel directly.
The reservation process was really easy, quick, etc.
I prefer to reserve a room this way
Thank you for your review, Charles. We are happy you had a good booking experience!
I didn't have any trouble booking my stay and it took just a few minutes.
Thanks for your review of the booking process, Darla.
Great…very easy to book. Love Holiday Inn best hotel!
Thanks for booking with us, Amanda. We hope you enjoy your stay!
I was told there were no rooms then i reserved the room on the website and boom got a room
Thanks for booking with us, Joshua!
I haven't experience my place of stay yet. I don't know how to describe my experience because I haven't experienced anything yet
Thanks for booking with us, Eula. We hope you enjoy your stay!
Reservation desk was user friendly and easy to follow.
Thanks for booking with us, Pamela!
Quick and easy. The access online worked perfectly. You were very diligent in this process. Thank you so much
You're welcome! Thanks for your review, Terrance. We are happy you had a good experience booking online.
Quick and efficient
But wanted to change to two beds and they could not - not happy about that
Thank you for your review, Marianne. If you’d like more help with your reservation or need to make changes, you may contact our escalations team at support@reservationdesk.com.
Fairly easy. Except, you made me submit at least 50 characters.
Thank you for your review, Roger. We are happy the booking process was easy!
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your kind words, Lisa. We love hearing from our customers.