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Reservation Desk Reviews Summary
The company demonstrates a mixed reputation, with notable strengths in the ease and convenience of online booking, which many customers find straightforward and efficient. However, significant concerns arise regarding customer service, particularly in handling cancellations and reservations, leading to frustration among users. Complaints about lack of support, unexpected charges, and poor communication are prevalent, indicating a need for improved customer care practices. Overall, while the booking process is generally well-received, the company's approach to customer service requires urgent attention to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Used the website, found what I was looking for thanks
First, apparently you have to do something to get on a list for the breakfast. We went down expecting to have breakfast and found out our room wasn't on the list. Never heard of that and have no idea how I was supposed to know. MORE IMPORTANTLY, THERE WAS A LONG, BLACK HAIR ON THE SHEET WHEN I TURNED DOWN MY BED. I HAVE SHORT, GRAY HAIR.
Kathryn, we're sorry to learn what happened when you arrived at the hotel. Reservation Desk is an online travel agency, and we book rooms for over 200,000 hotels worldwide. We recommend contacting the hotel directly with matters concerning their management or property.
I do wish I would have called it would have been much easier.
Thanks for your review and feedback, Teresa. Please feel free to call one of live agents available 24/7 at 800-434-1659 if you need assistance.
My booking experience was great thank you all so much
You're welcome! Thanks for booking with us, Rokeshia. We are happy you had a good experience!
Quick and easy and instant verification of reservations all done with the convenience of my smartphone. I would certainly recommend this platform for your booking and reservations.
Thank you for your review, Michael. We are happy you had a good booking experience! Thanks for recommending us!
Website to submit the reservation extremely user-friendly.
Thanks for your review, Kelly. We are happy you had a good experience using our website.
It was ok easy to use and I really don't want to do this
Thank you for your review, Allen. We are happy the booking process was easy!
Very easy to make reservation on the computer.
Stayed at a holiday express before.
Thanks for your review, Linda. We are happy our website was easy to use!
Was quick easy and fast. Booking was great and lots of options to help make your choice of were to stay easier.
Thank you for your review, Samantha. We are happy you had a good booking experience!
Good experience with this Reservation Desk it was very helpful
Thank you for your review, Ronald. We are happy you had a good experience!
All good so far and fairly easy. I do have one other suggestion. The 50 word requirement to enter in this box "Please describe your experience" could be reduced to so words maybe?
Thanks,
Ron
Thanks for your review and feedback, Ronald. That's great you had a good booking experience!
Simple and computer friendly no problem printing copy off
You're welcome! Thanks for booking with us, Branda!
Best rate popped up and able to book exactly what I needed in a couple of minutes!
Thank you for your review, Katherine. We are happy the booking process was easy!
It was nice to receive confirmation through the system so quickly!
Thanks for your review, Cedric! That’s great you received your confirmation in a timely manner!
Easily done. Step by step. No problems at all. Recommend it
Thanks for your review, Barbara. We are happy our website was easy to use!
On line was an easy task. Thank you... Wanda Lyons
You're welcome! Thanks for your review, Wanda. We are happy you had a good experience booking online.
Went onsite and in a couple of minutes we had our room booked.
Thank you for your review, Daniel. We are happy the booking process was easy!
Very expensive fees are extensive as a customer we should be able to communicate with the hotel directly
Thanks for your review and feedback, Richard. If you’d like more help with your reservation, please feel free to contact our escalations team at support@reservationdesk.com.
--Rachael, Review Manager
Quick and simple. Annoying survey. Annoying survey.
Thanks for your review of the booking process, Paul.
Quick and easy. No issues booking and the site was easy to navigate.
Thanks for your review, Melanie. We are happy you had a good experience using our website.
From the business
Reservation Desk is a leader in the hospitality and travel technology industry and recognized by the biggest names in travel. We offer a wide range of accommodation options for our travelers and a smooth process for booking reservations. As an online travel agency, we receive our inventory from multiple hotel providers to supply the best rates possible for our travelers. Our user-friendly platform offers deals at over 200,000 hotels worldwide and gives each traveler a quick and seamless booking experience. We work with the top brands in travel and successfully book thousands of rooms on a daily basis. What sets us apart from other companies in the travel industry is our dedication to customer satisfaction. We have a dedicated team at our call centers who are available 24/7, ready to assist travelers with their bookings, answer questions, and provide support throughout their travel journeys. Our commitment to giving each customer a personalized experience, while exhibiting excellent cus...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
You're welcome! Thanks for booking with us, Hongping!